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Star Rating Issue

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭
Some of our clients have 10+ reviews on Google My Business, but their star rating is not showing up in the knowledge panel. Menchey Music is a great example. They have 9 locations, and only their Gambrills location shows their star rating. If you look at any other listing such as York, which has 30 reviews, there's no star rating. 
 
We've made sure there's no updates that need to be accepted within the account, for some clients we've responded to reviews to see if this helps, and it appears most listings are live and functioning normally. Any idea why the star rating is not there?? 
 
1 Expert replyverified_user

Star Rating Issue

Top Contributor
# 2
Top Contributor

I will escalate and see what Google says. It looks like a bug