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Some reviews not visible anymore

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My property, the Masonic Business Center in Inverness, FL currently has 9 google reviews listed. When I attempt to view those reviews only two are visible, and unfortunately one is negative political spam. How can I make those other seven reviews visible again? Their disappearance hasn't affected our overall rating, or the mini-descriptions in the sidebar, so I know they are still around somewhere. Thanks!Screen Shot 2017-02-28 at 2.20.11 PM.pngScreen Shot 2017-02-28 at 2.20.28 PM.png

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Accepted by topic author Drywell Group L
June 2017

Re: Some reviews not visible anymore

Top Contributor
# 5
Top Contributor

Its algorithmic. 

 

1) seems to be sentences they can easily parse

2) reviewers "trust score" ... I say that sarcastically

 

If you get some newer reviews, they will eventually replace the ones displayed in Knowledge Panel

 



Tim Capper, Google My Business Top Contributor
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View solution in original post

Re: Some reviews not visible anymore

Top Contributor
# 2
Top Contributor

Hi @Drywell Group L

 

Apologies for the delayed response.

 

Looking at the review they pretty much state themselves that they were not customers. I will ask the team to look at this.

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Some reviews not visible anymore

Top Contributor
# 3
Top Contributor

Hi @Drywell Group L

 

The team came back and said it does not violate Guidelines.

 

I feel they are wrong, but out of my hands.

 

Sorry



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Some reviews not visible anymore

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Thank you for your help. Do you know what determines which reviews are featured on the sidebar when you search for a business? I am trying to understand why his spam review is featured rather than newer reviews. Is it because his score is the lowest? Thanks.

Marked as Best Answer.
Solution
Accepted by topic author Drywell Group L
June 2017

Re: Some reviews not visible anymore

Top Contributor
# 5
Top Contributor

Its algorithmic. 

 

1) seems to be sentences they can easily parse

2) reviewers "trust score" ... I say that sarcastically

 

If you get some newer reviews, they will eventually replace the ones displayed in Knowledge Panel

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Some reviews not visible anymore

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Ok! I'll keep working to get more reviews. Hopefully, his review will loose its influence eventually.