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Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭



Please advise, on my google review,

there is a review appearing like this

Screen Shot 2018-01-02 at 18.09.44.png


Our hotel has closed 15 days for maintenance yearly to upgrade and make it better every year.

So my question why there is an bold review on the google map?

And how to update it?

Thank you



Collaborator ✭ ☆ ☆
# 2
Collaborator ✭ ☆ ☆

Hi @cinnamon h - We are mostly volunteers on the forum working to help each other as much as possible.


Google has been testing inserting excerpts of reviews in Google Map listings for businesses. You are definitely not alone on this.


Please include the following with your question: 
1. Full business name 
2. Current business address 
3. Current telephone number 
4. Google Maps URL 
5. Website (if applicable)