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Reviews from the Web

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi

 

I noticed there is a new "Reviews from the Web" section on Google My Business.  How to I set that up on my page?

 

Thanks

2 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author John H
October 2016

Re: Reviews from the Web

Follower ✭ ☆ ☆
# 3
Follower ✭ ☆ ☆
Hi John,

Joy is right that its not under your control about what 3rd party site review will come under your local business page. But, however, you can favor any particular 3rd party review website to come under your local business page with following guidlines: https://developers.google.com/search/docs/data-types/reviews#review-subject-properties

Read it, these are very beneficial for "Reviews from the Web".

View solution in original post

Re: Reviews from the Web

Top Contributor
# 2
Top Contributor
John,

It's not something you can set up. If you have reviews on 3rd party sites,
they are eligible to show up on your page when someone searches for your
business name on Google (which triggers the knowledge panel).

Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual
Marked as Best Answer.
Solution
Accepted by topic author John H
October 2016

Re: Reviews from the Web

Follower ✭ ☆ ☆
# 3
Follower ✭ ☆ ☆
Hi John,

Joy is right that its not under your control about what 3rd party site review will come under your local business page. But, however, you can favor any particular 3rd party review website to come under your local business page with following guidlines: https://developers.google.com/search/docs/data-types/reviews#review-subject-properties

Read it, these are very beneficial for "Reviews from the Web".

Reviews from the Web

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

The 3rd party site that is showing up on searches for my business name on Google is somone else's Facebook reviews.  Is there a way to correct this?

Reviews from the Web

Follower ✭ ☆ ☆
# 5
Follower ✭ ☆ ☆

Can you share your business name?

 

Reviews from the Web

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Hi Rebecca - was this resolved for you? If so, do you have any advice? Thanks! 

Reviews from the Web

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Our business has the wrong face book account post on it under "Reviews From The Web" It only shows up in Internet Explorer, and does not show up in Google Chrome. Our business name is the same for this other business, but it is a different company in a different location. Our business name and address are: The Maintenance Company, Inc. 8286 Cleveland Ave NW, North Canton, OH 44720.Phone: 800-309-8857, website: www.themaintco.com

The incorrect facebook link that shows up on Google business search and Google Maps is: The Maintenance Company from Elyria, Ohio.

Please help us un-link this facebook page from our Google Search/ Google Maps

Google Maps URL: https://www.google.com/maps/place/The+Maintenance+Company,+Inc/@40.906265,-81.4061976,17z/data=!4m5!...

 

Reviews from the Web

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

TMC S - Did anyone ever respond to your issue about having an incorrect Facebook page connected to your Google Business "Reviews from the Web"?  We have a very similar experience with one of our stores.  A general manager several years ago started his own Facebook page - against company policy - and then just abandoned it when he left the company.  Now that Facebook page is linked to "Reviews from the Web" - - and not our "official" maintained company page for the location.  But we cannot find any way to contact someone to get it edited through our Google Business account or anywhere else https://www.google.com/maps/place/Palm+Harbor+Homes/@31.0816006,-97.7055517,17z/data=!3m1!4b1!4m5!3m...

Reviews from the Web

Top Contributor
# 9
Top Contributor

@Colleen R

 

Your best option would be to contact business support

I recommend getting in touch with GMB support via one of these options and ask for help in getting the wrong FB review removed:

Talk to a specialist

Facebook

Twitter

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Reviews from the Web

Follower ✭ ☆ ☆
# 10
Follower ✭ ☆ ☆

Respected Sir,

                                I just read your post. Please, Read Here Under Mentioned Some About For You: -

Reviews

A review is someone's evaluation of something. We support reviews and ratings for a wide range of schema.org types, including businesses, products, and different creative works such as books or movies.

Google displays the following types of reviews in search results:

  • Critic reviews: A snippet from a longer review article that a single editor has created, curated, or compiled for a publisher.
  • Review snippets: A rich snippet of a review or rating markup from a review website, usually an average of the combined rating scores from reviewers. Review snippets appear in Google Search results either under the search result or in the Google Knowledge Cards.

To participate, implement the markup, follow the guidelines for either critic reviews or review snippets, and register your interest in the pilot.

Critic reviews

With your critic reviews displayed prominently in Google Search results, your readers will be able to easily find them and navigate to your website to read the complete reviews. Critic reviews appear in Search results with a snippet from the critic, the critic's name and the publisher icon. You can supply critic reviews for the following content types:

  • Local businesses
  • Movies
  • Books

Critic review examples

Business reviews

EMBEDDED REVIEW
STANDALONE REVIEWS

You can embed critic reviews inside your business listings. This is useful for sites that provide booking services for many businesses or for business listing aggregators.

 

 

Critic review guidelines

In addition to the general structured data guidelines, review markup should follow the general guidelines and content-type guidelines listed below.

GENERAL
LOCAL BUSINESSES
MOVIES AND BOOKS

To be eligible for critic reviews, be aware of the following general guidelines:

  • Authoritative human editor(s) must create, curate, or compile content for critic reviews.
  • Profanity and vulgar language are discouraged. Reviews should be appropriate for a broad and diverse audience. Consequently, reviews containing vulgar or profane language may be ineligible for use.
  • Refer clearly to a specific product or service. Do this by nesting the review or ratings within the markup of another schema.org type—such as schema.org/Book or schema.org/LocalBusiness —or by using that schema.org typed element as a value for the itemReviewed property.
  • Make sure the reviews and ratings you mark up are readily available to users from the marked-up page. It should be immediately obvious to users that the page has review or ratings content.
  • Provide review and/or rating information about a specific item, not about a category or a list of items. For example, “hotels in Madrid,” “summer dresses,” or “cake recipes” are not specific items. See also our structured data guidelines for multiple entities on the same page.
  • No reviews are shown for adult-related products or services.
  • Single reviewer name needs to be valid. For example, "50% off until Saturday" is not a valid name for a reviewer.
  • Ratings that don't use a 5-point scale: By default, Google assumes that your site uses a 5-point scale, where 5 is the best possible rating and 1 is the worst, but you can use any other scale. If you do, you can mark up the best and worst ratings, and Google will scale that to the 5-star system used in rich snippets.

Critic review definitions

Common properties

The following properties should be populated for all reviews, regardless of the review subject.

Properties
itemReviewed

Local business, Movie, Book, required

Annotation for the subject being reviewed. See below for details of each type of review.

author

Person or Organization, recommended

The author of the review. The reviewer’s name needs to be a valid name.

author.name

Text, recommended

Name of the author of the review. Provide the full name of the author. The value should be capitalized correctly. Names comprised of entirely uppercase or lowercase letters will be edited such that the first letter of every word is capitalized.

author.sameAs

URL, recommended

URL to a page that unambiguously identified the author, e.g. the author's official website, a profile page, a Wikipedia article.

datePublished

Date, required

Date of the review's first publication, in ISO 8601 date format.

inLanguage

Text, recommended

The BCP-47 language code of the review description, e.g. "ja" is Japanese. Strongly recommended for non-English reviews.

description

Text, required

Snippet from the body of the actual review that captures the author's opinion about the review subject. This snippet will be used on the Google Search result page, as shown in the mocks above. All of the following criteria should be met, else the review will be excluded from the feature.

  • The snippet cannot exceed 200 characters.
  • Use non-smart double quotation marks (") to denote titles, e.g. ""Gravity" is the best movie."
  • Follow the critic review guidelines in the content of the snippet.

 

publisher

Organization, required

Annotation for the publisher of the review.

publisher.name

Text, required

Name of the publisher of the review, e.g. "The New York Times."

publisher.sameAs

URL, recommended

The URL of the publisher's official website or Wikipedia page.

reviewRating

Rating, recommended

The rating given in this review. A nested Rating or more specific subtype, most typically AggregateRating.

reviewRating.bestRating

Text*

The highest value allowed in this rating system.

* Required if the rating system is not on a 5-point scale. If bestRating is omitted, 5 is assumed.

reviewRating.worstRating Text*

 

The lowest value allowed in this rating system.

* Required if the rating system is not on a 5-point scale. If worstRating is omitted, 1 is assumed.

reviewRating.ratingValue

Text

The rating given to the reviewed item. Letter grades are allowed, e.g. "B+".

aggregateRating

AggregateRating

Annotation for the average score assigned to the item being reviewed. This typically applies to user ratings rather than professional critic ratings.

aggregateRating.bestRating

Text

The highest value allowed in the reviewer's rating system. If this field is omitted, 5 is assumed. Letter grades are allowed, e.g. "A".

aggregateRating.worstRating

Text

The lowest value allowed in the reviewer's rating system. If this field is omitted, 1 is assumed. Letter grades are allowed, e.g. "C-".

aggregateRating.ratingValue

Text

The average rating given to the reviewed item. Letter grades are allowed, e.g. "B+".

aggregateRating.ratingCount

Number

The number of ratings given to the reviewed item.

URL

URL

Canonical URL of the web page that contains the full text of the review.

  • If no value is provided, Google assumes that the crawled page is the location of the review in its entirety.
  • If your structured data is on a page other than the one containing the full text of the review, or if you have multiple URLs for the full-text review, you must populate this field.
  • The webpage indicated by this field must contain a full-length review that is longer than 300 words.

 

Review subject properties

In addition to the common properties described above, each review type has specific properties that must be defined.

LOCAL BUSINESS
MOVIE
BOOK
Properties
itemReviewed.name Text, required

Name of the business that is the subject of the review.

itemReviewed.sameAs URL, required

URL to a page that unambiguously identifies the business. The official website of the business is strongly preferred.

itemReviewed.address PostalAddress, required

Address of the specific business location.

itemReviewed.address.streetAddress Text, required

Street number, street name, and unit number (if applicable).

itemReviewed.address.addressLocality Text, required

City.

itemReviewed.address.addressRegion Text, required, where applicable

State or province.

itemReviewed.address.postalCode Text, required

Postal or zip code.

itemReviewed.address.addressCountry Text, required

The 2-letter ISO 3166-1 alpha-2 country code.

itemReviewed.geo GeoCoordinates

Geographic coordinates of the business.

itemReviewed.geo.latitude Numeric, recommended

The latitude of the business location. The precision should be at least 5 decimal places.

itemReviewed.geo.longitude Numeric, recommended

The longitude of the business location. The precision should be at least 5 decimal places.

itemReviewed.telephone Text, recommended

Business phone number, inclusive of country code. Specify the public phone number of the business normally used by customers.

Review snippets

When Google finds valid reviews or ratings markup, we may show a rich snippet that includes stars and other summary info from reviews or ratings. In addition to the text of the review, a rating is an evaluation described on a numeric scale (such as 1 to 5). You can supply ratings for the following content types:

  • Local businesses
  • Movies
  • Books
  • Music
  • Products

 

Review snippet examples

Types of features

SIMPLE REVIEW
EMBEDDED REVIEW
REVIEW WITH RATING

Shows the key properties for a simple review.

Microdata

 

 

RDFa

 

 

JSON-LD

 

 

Rating types

AGGREGATE RATING
AGGREGATE RATING WITH NO BEST SCORE

Example of marking up an aggregate rating.

Microdata Example

 

 

RDFa Example

 

 

JSON-LD Example

 

 

Review snippet guidelines

In addition to the general structured data guidelines, review markup should follow these additional guidelines.

GENERAL
LOCAL BUSINESSES

To be eligible for review snippets, be aware of the following general guidelines:

  • Aggregate ratings: An aggregate evaluation of an item by many people should be marked up as a schema.org/AggregateRating. Google may display aggregate ratings as rich snippets or, for certain types of items, answers in search results.

     

  • Refer clearly to a specific product or service. Do this by nesting the review or ratings within the markup of another schema.org type—such as schema.org/Book or schema.org/LocalBusiness —or by using that schema.org typed element as a value for the itemReviewed property.
  • Make sure the reviews and ratings you mark up are readily available to users from the marked-up page. It should be immediately obvious to users that the page has review or ratings content.
  • Provide review and/or rating information about a specific item, not about a category or a list of items. For example, “hotels in Madrid,” “summer dresses,” or “cake recipes” are not specific items. See also our structured data guidelines for multiple entities on the same page.
  • No reviews are shown for adult-related products or services.
  • Single reviewer name needs to be valid. For example, "50% off until Saturday" is not a valid name for a reviewer.
  • Ratings that don't use a 5-point scale: By default, Google assumes that your site uses a 5-point scale, where 5 is the best possible rating and 1 is the worst, but you can use any other scale. If you do, you can mark up the best and worst ratings, and Google will scale that to the 5-star system used in rich snippets.

Review snippet definitions

Common review properties

Properties
itemReviewed

Thing, required*

The item that is being reviewed. This needs to be a valid schema.org type.

* If the review is embedded into another schema.org type using the review property, the itemReviewed property can be omitted.

reviewBody

Text, recommended

The actual body of the review.

author

Person or Organization, required

The author of the review. The reviewer’s name needs to be a valid name.

datePublished

Date, recommended

The date that the review was published, in ISO 8601 date format.

reviewRating

Rating, recommended

The rating given in this review. A nested Rating or more specific subtype, most typically AggregateRating.

reviewRating.ratingValue

Number, recommended

A numerical quality rating for the item.

reviewRating.bestRating

Number, required *

The highest value allowed in this rating system.

* Required if the rating system is not on a 5-point scale. If bestRating is omitted, 5 is assumed.

reviewRating.worstRating

Number, required *

The lowest value allowed in this rating system.

* Required if the rating system is not on a 5-point scale. If worstRating is omitted, 1 is assumed.

publisher

Organization, recommended

The publisher of the review.

Aggregated rating properties

Properties
itemReviewed

Thing, required*

The item that is being rated. This needs to be a valid schema.org type.

* If aggregate rating is embedded into another schema.org type, using aggregateRating property, then there is no need to mark up the itemReviewed property.

ratingCount

Number, required

The total number of ratings for the item on your site. At least one of ratingCount or reviewCountis required.

reviewCount

Number, required

Specifies the number of people who provided a review with or without an accompanying rating. At least one of ratingCount or reviewCount is required.

ratingValue

Number, required

A numerical quality rating for the item.

bestRating

Number, required*

The highest value allowed in this rating system.

* Required if the rating system is not a 5-point scale. If bestRating is omitted, 5 is assumed.

worstRating

Number, required*

The lowest value allowed in this rating system.

* Required if the rating system is not a 5-point scale. If worstRating is omitted, 1 is assumed.