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Reviews from the Web not showing

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Can someone please help explain why "Reviews from the Web" is not showing on this Knowledge Panel?  I've checked 3rd party sites that we have reviews like rent.com and apartmentguide.com, yet the "Reviews from the Web" is still not showing.  Please compare the two properties below.

 

 

Keywords:

 

Renassaince Place Apartments, NY

Windsong Place Apartments, NY

 

If you check these keywords and find the knowledge panel, you'll notice Renassaince does not have the "Reviews from the web", but the Windsong Place Apartments does.

 

Thanks for your help in advance. 

 

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by JoyHawkins (Top Contributor)
October 2016

Re: Reviews from the Web not showing

Top Contributor
# 2
Top Contributor

Hi @Steven G

 

So these are algorithmically detected and placed. There could be quite a few reasons.

 

1) Google has not detected the other review sites

2) Google has detected but unsure which business to associate with

 

One way you can help Googlebot, it to provide a link to the review sites on your review page.

http://www.luxuryaptswny.com/williamsville-ny-apartments/renaissance-place-apartments/prospect-ratin...

 

You could add at the bottom of page, view our reviews on: ApartmentGuide etc etc

 

( Google wont show yelp ones )



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

View solution in original post

Marked as Best Answer.
Solution
Accepted by JoyHawkins (Top Contributor)
October 2016

Re: Reviews from the Web not showing

Top Contributor
# 2
Top Contributor

Hi @Steven G

 

So these are algorithmically detected and placed. There could be quite a few reasons.

 

1) Google has not detected the other review sites

2) Google has detected but unsure which business to associate with

 

One way you can help Googlebot, it to provide a link to the review sites on your review page.

http://www.luxuryaptswny.com/williamsville-ny-apartments/renaissance-place-apartments/prospect-ratin...

 

You could add at the bottom of page, view our reviews on: ApartmentGuide etc etc

 

( Google wont show yelp ones )



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Reviews from the Web not showing

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thank you Tim.  We'll try that for now.

 

Reviews from the Web not showing

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

I just wanted to report back that adding the link pointing to the reviews page worked.  Reviews from the web is now showing.  Thank you!

 

Re: Reviews from the Web not showing

Top Contributor
# 5
Top Contributor

Brilliant @Steven G



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Reviews from the Web not showing

Not applicable
# 6
Not applicable

I am having the same issue, we have a google plus page Jim Clark Auto Center Junction City KS, but only my google reviews and cargurus reviews are showing up, how do I get my facebook reviews and cars.com reviews to show when someone googles my business.  Where do I put the link to the review sites? on my google + page?.  Thank you.

Re: Reviews from the Web not showing

Top Contributor
# 7
Top Contributor

Hi 

 

A couple of things:

 

1) make sure they are all named the same

2) Make sure your social profiles are on website

3) Add SameAs to your stuctured data markup

 

https://developers.google.com/search/docs/data-types/social-profile-links



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Reviews from the Web not showing

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Hi Tim,

Where is this to be added? 

Re: Reviews from the Web not showing

Top Contributor
# 9
Top Contributor

Hey @Rank M

 

Depends what structured data you use.

 

If you use Microdata, then this is wrapped around the page content in HTML

 

If you use JSON-LD this can also be added into a <div> on page, however it would be best to place sitewide via the header.php file.

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Reviews from the Web not showing

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Perhaps, if I don't have a website, then please suggest how to get 'reviews from web' tab for google search. Thank you for your help