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Reviews all gone after edit

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi

One of my favorite local takeaway places, Sonchi Wok, recently relocated. I was trying to help the business owner and I edited the address in google maps to reflect the new, correct address (website with latest address: http://www.sonchiwok-amsterdam.nl/ )

Sonchi Wok
Papaverweg 11
1032KD Amsterdam
0203636805

 

I edited the address and location, and the edit was approved and updated in google maps, 

but now I don't see any reviews! I am worried I messed this up for the business! (I think they used to have ~ 4.5 stars and ~20 reviews!)

 

is there any way to undo my edits? or have the reviews carry over for the same business with the new address (note: the business relocated, it no longer exists at the old location, so this is not a new franchise/chain)

 

when i search for it, my review still shows up (in google search)

 

Untitled.png

 

but this maybe just a cache thing, because in google maps, no reviews are showing upUntitled.png

 

I feel really bad if this means I lost all the nice reviews the business owner had earned!

1 Expert replyverified_user

Re: Reviews all gone after edit

Top Contributor
# 2
Top Contributor
do you remember the old address?

Please provide it here
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Reviews all gone after edit

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Sure!
the old address was
Van Woustraat 58
1073LN Amsterdam
020-3636805

but nothing shows up in maps at that location anymore, because I edited the address of the original business, so it moved it on google maps to the new address

Re: Reviews all gone after edit

Top Contributor
# 4
Top Contributor

You made two different edits:

 

This is for the old address and you made the edits exactly 24 hours ago: 

View this edit in Google Map Maker »

And you made an other edit for the new address about 6 hours ago:

View this edit in Google Map Maker »

 

Not sure its still possible but can try via my above two links making an "undo"

The only other option I know it  depends on you:

 

have you posted for the old address a review before making yesterday the edit?

 

If so:

what is your G+ Profile URL

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Reviews all gone after edit

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Yes,
my review was from the old address/location
https://plus.google.com/u/0/+MaxStruever

Re: Reviews all gone after edit

[ Edited ]
Top Contributor
# 6
Top Contributor

@Max S

It's pretty interesting

Under your G+ URL https://plus.google.com/u/0/+MaxStruever/reviews the review is still listed (anybody can see it going to https://plus.google.com/u/0/+MaxStruever/reviews and then scrolling down about 20 or 30 reviews to "Sonchi Sushi Wok"

Screenshot 2016-03-17 at 12.50.55.png

 

Used to be and clicking the link "Sonchi Sushi Wok" it should open the listing and show your review - but its doesn't for "Sonchi Sushi Wok"

whilst it does for "Restaurante Los Bandidos".

What now?

 

I have no other idea as to escalate it to Google and will do it.

I don't believe any kind of undoing your edits regarding the addresses will make the reviews reappear.

(I frankly am not even sure whether of how thes address and moving action triggered the reviews to disappear)

So let's hope Google's engs will have more insight and the ability to recover the reviews for "Sonchi Sushi Wok"

 

 

for the reord:  Edits to handle a moved business - all reviews disappeared

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Reviews all gone after edit

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
ah interesting, thanks for looking into it!

Re: Reviews all gone after edit

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Dear sir thanking u very much for doing this for me , my name is tenzin n owner of Sonchi sushi wok ,

Re: Reviews all gone after edit

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
U r right thanks for remember Sonchi n supporting sonchi , may I know u or can I have ur number plzs

Re: Reviews all gone after edit

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
Thanking you too sir