We received a review within the last month from a user with the first name Firas and I checked 2 weeks or so ago and it had disappeared. We asked him if he had deleted it, and he hadn't so he agreed to repost it. Now it is gone again.
What has happened to the review and is it possible to recover it?
Re: Reviews Disappeared
Hi @Iva S
If the review has been removed it must have tripped a spam filter.
The user can log into their account, look at their review section, it will be marked in RED and asking them to amend the review and resubmit.
Without seeing the review it would be hard to guess what that was, so here is a whole list of things that may have tripped it.
URLs in reviews
The same review appears elsewhere online (Yelp, a testimonials page on your website etc)
The person who wrote the review is a manager of your G+ Page
The person who wrote the review works for you
The person wrote the review from the same computer/IP Address that you sign into to manage your local listing
The person wrote the review from the same IP address as other users who left you reviews
The person tried to post a review for you several times on different dates (Ex: they wrote one August 5 and it got filtered so they tried again on October 10)
You've been collecting reviews in mass within a short time frame
All the people reviewing you are clicking on a link from an email signature
The person reviewing you has also reviewed multiple other businesses with the same name (if you have several locations and they reviewed all of them)
The person reviewing you has a completely blank G+ profile and has never had any activity on that Google profile before or after they left you that review.
You hired an SEO company to post reviews for you
You have an onsite review station (Ipad, Computer etc) at your location
You have literally no reviews anywhere else online but tons on Google
You are offering incentives for people who write you reviews.
Your # of reviews is abnormally higher than most businesses in your industry
Tim Capper, Google My Business Top Contributor
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