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Reviews Disappeared

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# 1
Visitor ✭ ✭ ✭

1. Hugh Gooding Funeral Services Ltd
2. 184 Chapeltown Road, Leeds, LS7 4HP 
3. 0113 210 7998
4.https://www.google.co.uk/maps/place/Hugh+Gooding+Funeral+Services/@53.8186728,-1.5334472,17z/data=!3...
5. hughgoodingfunerals.co.uk

 

We've had some former clients give us reviews this weekend to celebrate our 10th anniversary month.  No incentives were offered.  Some of the reviews are there but at least four are not.

 

We haven't violated anything, as far as I'm aware.  We want to know how to get our reviews back without wasting our clients' time and having them unfairly write them over and over.  One of the reviewers was told that she had to sign up to Google and then when she went through all of that she was told that her review had gone through to "moderation".  What/where is moderation and how long will it be there?

 

I own a funeral business, two of the reviewers are elderly and have tried their best with this.  How do I get their reviews back/out of moderation?