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Reviews Disappeared

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Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I recently took over control of our business' from someone else because the location was incorrect and all of the reviews are gone. we had over 39 reviews previously. What happened??

 

https://www.google.com/maps/place/Adrien's+Service+Station/@25.815793,-80.257165,17z/data=!3m1!4b1!4...

 

Adrien's Service Station

3600 NW 46 ST

Miami, Fl 33142

305-634-5472

1 Expert replyverified_user

Reviews Disappeared

Top Contributor
# 2
Top Contributor

Hi @Roland P

 

how and when did  you manage to get control over the linked GMB-listing?

Have you applied the recently lauched procedure as announced in this thread here?

 

If so:  

applying this procedure could be trigger not getting the "older" reviews transferred.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Reviews Disappeared

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Helmut,

 

A few weeks ago I responded to a couple reviews, but they don't appear anymore. Today, I went back in my Google My Business account and started the whole process all over again: I replied to the reviews but they won't show up. They keep disappearing and I keep writing them again and again. Can you please help. 

 

Thanks! :)

 

Eleonore

 

Reviews Disappeared

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Google placed the request for me for there were technical issues. I'm assuming that is the way it was done. I even asked on the phone if the reviews would still be there and the agent said yes