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Review made by my client is not showing up in Google reviews;

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My customer recently created a gmail account and wrote a review for my company.  I received an email and the review DID appear when I was googled.  BUT:

 

  •  now his review is not displayed on my site
  •  he is able to log into his account and see the review and has tried editing and re-posting but it still doesn't show up
  •  other reviews have mysteriously appeared with no google ID associated with it

I watched the customer create his account as well as enter the review.  He used his mobile to create the account but then sat down at my desk to enter the review since it was easier.  We are working today and he logged in again from my machine and went through the process in front of me.

 

what is wrong and how can we fix this?  I am a new business and would really like for my customers to be able to enter reviews.

 

Thanks.

Review made by my client is not showing up in Google reviews;

Follower ✭ ☆ ☆
# 2
Follower ✭ ☆ ☆

Please read this article.  It might throw some light why the review disappeared.

 

https://whitespark.ca/blog/google-remove-reviews/