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Review button missing in Google SERP

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello everybody!

following @Helmut Geissler suggestion, I'm opening a new thread regarding an issue we are encountering for our company and we unfortunately don't know how to solve.

 

The review area is present on Maps  https://goo.gl/maps/8PRKxviguqq but totally missing on Google Search page https://www.google.it/search?q=alpha+test

 

These are Google Maps URL and the Company Website.

Furthermore, we noticed that a review we just received a couple of days ago had totally disappeared in both front-end and back-end, we believe that something wrong is occurring...

 

Thank you for your support!

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Elena G
December

Review button missing in Google SERP

Top Contributor
# 3
Top Contributor

there is (IMHO) kind of a rare bug where the knowlede panel of a listing  doesn't show the option to review a listing despit of th fact th GMapslink shows a review link bottom th left sidebar.

 

This suppose bug affects the listing of @Elena G too.

 

Please compare 

1#   http://search.google.com/local/writereview?placeid=ChIJYXgxsgPEhkcRPVDCkBhmlo0  (its the normal reviewing link as created according this HC article)

with 

2# the GMapsURL to Elenas's listing
https://www.google.com/maps/place/?q=place_id:ChIJYXgxsgPEhkcRPVDCkBhmlo0

 

I'm not sure @Nathan D ist right explaining it as a matter of scrawling the listing.

But he is right (at least according my own experiences) about this:

The reviewing link will appear on the KP once the first review is posted and published for the listing

 

I personally consider it a bug but it could be Google consider it as "intended"

 

Read also this recent thread: 

 NO option to write a review

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

View solution in original post

Review button missing in Google SERP

Collaborator ✭ ☆ ☆
# 2
Collaborator ✭ ☆ ☆

 Hi @Elena G - It could not showing on the SERP (Search Engine Result Page) because there are no reviews...yet. I know you mentioned that there was one a couple days ago. Google could have crawled it and deemed it as spam and removed it.

 

We are mostly volunteers here so my suggestion is to send your customers a link directly to the reviews page asking for a review. Be sure not to promise anything in return (against TOS). Here are some details that might help: https://support.google.com/business/answer/7035772?hl=en

Marked as Best Answer.
Solution
Accepted by topic author Elena G
December

Review button missing in Google SERP

Top Contributor
# 3
Top Contributor

there is (IMHO) kind of a rare bug where the knowlede panel of a listing  doesn't show the option to review a listing despit of th fact th GMapslink shows a review link bottom th left sidebar.

 

This suppose bug affects the listing of @Elena G too.

 

Please compare 

1#   http://search.google.com/local/writereview?placeid=ChIJYXgxsgPEhkcRPVDCkBhmlo0  (its the normal reviewing link as created according this HC article)

with 

2# the GMapsURL to Elenas's listing
https://www.google.com/maps/place/?q=place_id:ChIJYXgxsgPEhkcRPVDCkBhmlo0

 

I'm not sure @Nathan D ist right explaining it as a matter of scrawling the listing.

But he is right (at least according my own experiences) about this:

The reviewing link will appear on the KP once the first review is posted and published for the listing

 

I personally consider it a bug but it could be Google consider it as "intended"

 

Read also this recent thread: 

 NO option to write a review

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Review button missing in Google SERP

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Thank you both @Nathan D and @Helmut Geissler for your precious support.

We just received a couple reviews and magically the review button appeared in KP.

Hope to hold it back - in case of other doubts on the matter I will surely write you back!

Elena