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Review and stars suddenly missing from google Knowledge Panel and Google Map on some search keyword

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi!

 

Recently, the stars & all reviews stopped showing on the knowledge graph and Google Map. I Googled around but couldn't find any explanation or fix. The business was registered a few years ago with about 20 reviews which all used to be shown. Please note that I can see all of them in the Google Business admin area. The only thing which 'changed' recently was the addition of a new business listing for the same company which opened a new store in another location.

 

Any help would be well appreciated! Please see below a link to Gmap and Search result.

Many thanks,

Anthony

 

Google search:

https://www.google.com.hk/search?q=cigogne+bebe&oq=cigogne+bebe&aqs=chrome.0.69i59j69i60j0j69i60l2j6...

 

Google Map link:

https://www.google.com.hk/maps/place/CIGOGNE+B%C3%A9B%C3%A9/@22.2775228,114.1685139,17z/data=!4m12!1...