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Responses to reviews not showing up publicly

Follower ✭ ☆ ☆
# 1
Follower ✭ ☆ ☆

My response to reviews for some reason are not showing up as public, but they are in my business menu under "Reviews" and in "Replied" at the top of the page where it lists "All", "Replied", "Haven't Replied". Is there a submit action I'm supposed to be doing to make it public? I haven't seen one.

1 Expert replyverified_user
1 ACCEPTED SOLUTION

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Marked as Best Answer.
Solution
Accepted by topic author Gina W
February

Re: Responses to reviews not showing up publicly

Participant ✭ ☆ ☆
# 3
Participant ✭ ☆ ☆

Hey @Gina W,

 

In addition to what Ben mentioned, can you tell us when you replied? If it's only been a day or so that may be a reason why, and isn't uncommon.

 

If my response was helpful please mark my answer as 'Best Answer' Thanks!

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Responses to reviews not showing up publicly

Top Contributor
# 2
Top Contributor

Hello @Gina W Please provide some screenshots of what you are seeing. 

 

To help with your question, please also provide:
1. The Google Local Page URL
2. Your Website URL
3. Full Business name, Address and Phone number

 

How to add screen captures or similar to posts: https://www.en.advertisercommunity.com/t5/Basics-for-Business-Owners/How-to-add-screen-captures-or-s...
(or upload them to a public picture site - linking them to here)

Ben Fisher, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter and Founder at Steady Demand - Social SEO 

Marked as Best Answer.
Solution
Accepted by topic author Gina W
February

Re: Responses to reviews not showing up publicly

Participant ✭ ☆ ☆
# 3
Participant ✭ ☆ ☆

Hey @Gina W,

 

In addition to what Ben mentioned, can you tell us when you replied? If it's only been a day or so that may be a reason why, and isn't uncommon.

 

If my response was helpful please mark my answer as 'Best Answer' Thanks!

Responses to reviews not showing up publicly

Follower ✭ ☆ ☆
# 4
Follower ✭ ☆ ☆

Hi Ben,

 

Thanks so much for your help. They are finally showing up. It took 3 or 4 days, so I will assume it takes that long for Google to post.

Responses to reviews not showing up publicly

Follower ✭ ☆ ☆
# 5
Follower ✭ ☆ ☆

Hey Dan -- I think you were right!  They finally appeared. Thanks for your help!!

Responses to reviews not showing up publicly

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

That's just helped me too as I've just set up a Business Listing, had a Review and it's not yet shown up.  Guess it needs a little time to appear!!