My Business
2.2K members online now
2.2K members online now
Take your business to the next level.
Guide Me
star_border
Reply

Request option to set business status as "Temporarily Closed"

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

We are aware that currently there is no option to set a location as "temporarily closed". However, we're noticing more and more demands for this status as often when businesses go under a 2 or 3 months renovation period, we're forced to mark the location as permanently closed, which is signaling false information to the end users/customers.

 

We know many have suggested using special hours to indicate the location as temporarily closed, but this is not ideal for locations that are planning to be closed for a few weeks/months. Also, when setting every day as closed in special hours, we noticed that on Google Search the location will appear as "Closed" every day, but on Google maps it simply removes/hides the opening hours field (see image below), thus causing confusion to end users regarding whether the location is open or not. 
withouthours.PNG


 

Thanks,

Fang

1 Expert replyverified_user

Request option to set business status as "Temporarily Closed"

Top Contributor
# 2
Top Contributor

@Fang S That's interesting about the hours not displaying on Google Maps.

 

I'll send that up to the Community Manager to share with the team.

 

Thanks

Colan Nielsen, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
Find me on: Google+ | Twitter
VP, Local Search at Sterling Sky
Highlighted

Request option to set business status as "Temporarily Closed"

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi @Colan,

Thank you for escalating the case!

 

Request option to set business status as "Temporarily Closed"

Top Contributor
# 4
Top Contributor

Hey @Fang S 

 

Just wanted to let you know that Google is looking into this.

 

Thanks

Colan Nielsen, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
Find me on: Google+ | Twitter
VP, Local Search at Sterling Sky

Request option to set business status as "Temporarily Closed"

Top Contributor
# 5
Top Contributor

Hey @Fang S

 

just wanted to Circle back and let you know that Google is still looking into whether or not this is working as intended.

Colan Nielsen, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
Find me on: Google+ | Twitter
VP, Local Search at Sterling Sky