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Problem accessing Google+ Insights data

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭
I am managing a Google+ brand page, but the Insights data is not working properly, I think it is a problem at your end, as I have tried to access the data on different computers. Basically I can see my visibility, but when I click Posts, then reach on Recent posts, then press next to view all posts the web page says loading then hangs. I have tried clearing my cache, disabling extensions and my firewall with no joy. I have also spoken to Google+ support, but they were unable to help, as they did not have Insights experience. 

Also I want to understand why my posts are not reaching my followers, Insights says some of the posts are reaching non-followers, but there is no results for followers. My views are steadily increasing, but posts don't appear to be reaching anyone. Unless of course the Insights data is incorrect.
 
Brand Page: Tyre Shopper
Head Office address: 26-32 Millbrae Road, Langside, G42 9TU Glasgow
Business has a generic 0800 number, so please us admin telephone number: 0161 304 0664
Admin contact: Wendy
 
1 Expert replyverified_user

Re: Problem accessing Google+ Insights data

Top Contributor
# 2
Top Contributor

Hi @Darius E

 

I have just followed your steps in some of my Brand pages and all seems to be working.

 

Perhaps the Google+ community has encountered your specific problem :

 

https://plus.google.com/communities/115758385206378551362



Tim Capper, Google My Business Top Contributor
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Re: Problem accessing Google+ Insights data

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Tim

I am going round in circles, pardon the pun, already messaged the Google+ help, they couldn't help me and diverted me to this community. I have also spoken to Google My Business, again they couldn't help.

This appears to be a technical issue, as other people have tried to access my brand page data remotely and are having the same problem

Re: Problem accessing Google+ Insights data

Top Contributor
# 4
Top Contributor

Hi @Darius E

 

I do not know what to suggest, this is business page help and business pages have different insights and not the same as Brand pages, the Google+ community should deal with Personal and Brand pages.

 

I will see if i can find where brand pages can get extra help



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Problem accessing Google+ Insights data

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Hi Tim

Your help is very much appreciated, I'll wait to hear from you.

Re: Problem accessing Google+ Insights data

Top Contributor
# 6
Top Contributor
I'm stuck trying to find someone to deal with Brand page insights:

https://support.google.com/plus#topic=6320376



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Problem accessing Google+ Insights data

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Hi Tim

Thanks for trying.

I have already been in a conversation via your link above and they sent me to your community, definitely going round in 'CIRCLES'.