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Preferred photo on Google business lisiting

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# 1
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We tried to change the preferred photo for our google my business page because Google search results show not our preferred picture on search results. 


We found a explanation here but the mentioned three dot menu icon is not showing up when we are at the picture management page The cover and profile image is actually already the image we want to define as preferred image but it doesn't show on Google search results.


The image which is shown on Google search results for our business is not supporting our business from a marketing point of view at all. We are sure we loose business because of that. The question is how we can define a image as preferred image which we want our customers to see alongside our business name on Google Maps and Search?


Help would be much appreciated.