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Phone number not appearing in Google listing

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

When searching our company name, our phone number doesn't appear in the side bar box with all of our other info like hours of operation, address, etc. Why is that?

2 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author GTM Payroll S
January 2017

Phone number not appearing in Google listing

[ Edited ]
Top Contributor
# 4
Top Contributor

@GTM Payroll S

No idea why it happens for the knowledge graph only - where the phone is missingscreenshot-www.google.de 2017-01-04 18-03-10.png

 

 

But the phone shows up on G+ :

screenshot-plus.google.com 2017-01-04 18-01-03.png

 

...

and GMaps:

 

screenshot-www.google.de 2017-01-04 18-04-03.png

 

I recommend contacting business support regarding this lack on the Knowled graph:

 

I recommend getting in touch with GMB support via one of these options and ask for help in getting verified:

 

Talk to a Specialist

Facebook

Twitter

 

Let me know how the helped you and in case they did not help you I like to know it too

Escalating it then my channels to Google

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

View solution in original post

Phone number not appearing in Google listing

Top Contributor
# 2
Top Contributor

Please include the following with your question:
1. Full business name
2. Current business address
3. Current telephone number
4. Google+ or GoogleMyBusiness URL

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Phone number not appearing in Google listing

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

1. GTM Payroll Solutions

2. 7 Executive Park Drive Clifton Park, NY 12065

3. (518) 373-4111

4. Google+ is https://plus.google.com/109555541634277183122.

 

Thank you.

 

Marked as Best Answer.
Solution
Accepted by topic author GTM Payroll S
January 2017

Phone number not appearing in Google listing

[ Edited ]
Top Contributor
# 4
Top Contributor

@GTM Payroll S

No idea why it happens for the knowledge graph only - where the phone is missingscreenshot-www.google.de 2017-01-04 18-03-10.png

 

 

But the phone shows up on G+ :

screenshot-plus.google.com 2017-01-04 18-01-03.png

 

...

and GMaps:

 

screenshot-www.google.de 2017-01-04 18-04-03.png

 

I recommend contacting business support regarding this lack on the Knowled graph:

 

I recommend getting in touch with GMB support via one of these options and ask for help in getting verified:

 

Talk to a Specialist

Facebook

Twitter

 

Let me know how the helped you and in case they did not help you I like to know it too

Escalating it then my channels to Google

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Phone number not appearing in Google listing

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Thank you for your help. I'll let you know how it turns out.

Phone number not appearing in Google listing

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

So the specialist was of no help as she was able to see the phone number in the knowledge graph. She didn't know why it wouldn't appear. So far she is the only one who sees the number. I will continue to research.

Phone number not appearing in Google listing

Top Contributor
# 7
Top Contributor

Hi GTM and Helmut (hope you don't mind me jumping into this thread).

 

When you scroll all the way to the bottom of the desktop Knowledge Panel there's an option to click on "More about GTM Payroll Services". If you do that and then scroll back up the phone number will appear.


I know - it is not the most user friendly service and smacks of some type of testing by Google. I suggest submitting feedback via one of these options to the product team on how silly this is and I'm sure Helmut will escalate it as well on your behalf:

 

Web
In Google My Business on the web, click the Menu Menu > Feedback.

Android
In the Google My Business Android app, touch the Menu Menu > Help & feedback.

iOS
In the Google My Business iOS app, touch the Menu Menu > Help & feedback.


Priya Chandra, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
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Phone number not appearing in Google listing

Top Contributor
# 8
Top Contributor

Awesome finding @PriyaC 

But is this an intended behavior ?

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Phone number not appearing in Google listing

Top Contributor
# 9
Top Contributor

Hi @Helmut Geissler - I think it is intended behaviour (or at least a test of some sort) at the moment, but it seems like a pretty silly one, especially when you look at how long that KP is - no one is going to scroll down and then back up to find a phone number!


Priya Chandra, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
-----------------------------------
Follow me on Twitter  |   Connect on G+  |   Read my Blog

Phone number not appearing in Google listing

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Thank you. I'll definitely be providing feedback.