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Old negative review shows up over more recent positive review

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

We have noticed a customer, whom we did not do business with, wrote a negative review for our company. Since we have a positive review from a client and have also attempted to answer the original reviewer to shed some light on what actually took place. Still the negative review is what is on top when a search is conducted for our company.

 

How does google place weight on these reviews so that we can have our happy customers drown this out?

1 Expert replyverified_user

Re: Old negative review shows up over more recent positive review

Top Contributor
# 2
Top Contributor

hi @Josh M

 

I know it's annoying when that happens but unfortunately Google doesn't provide any information on how they weight reviews (spammers would try and game the system otherwise, which is why we can't have nice things).

 

The best advice I can give is to keep providing excellent service, and ask for reviews from more customers. The more reviews you have, the more options Google has to choose from when displaying snippets etc, which is a good thing!

 

 


Priya Chandra, Google My Business Top Contributor
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