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Not seeing reviews on Google My Business Dashboard

Follower ✭ ☆ ☆
# 1
Follower ✭ ☆ ☆

Mystic Enchantments

1020 W Lawrence Ave, Springfield, IL 62704

(217) 753-8834

https://www.google.com/maps/dir/''/mystic+enchantments+springfield+il/@39.7941703,-89.7389572,12z/da...

(not sure if that is the correct Google Map url - could not get Mystic Enchantments' to come up with their own map designation. )

They do not have a website.

 

While monitoring how their page looks on a Google search I discovered they have 3 reviews that I was never notified of. They have a published Google My Business page, and they do show on my dashboard. The 3 reviews do not show there at all.

1 Expert replyverified_user

Your business is verified but not yet connected to google search and maps

Follower ✭ ☆ ☆
# 2
Follower ✭ ☆ ☆

I have the same problem with a business, but don't see any way to send a request for help through the above link.

Not seeing reviews on Google My Business Dashboard

Top Contributor
# 3
Top Contributor

Hey @Cathy M

 

Are you aware there aretwo listings at the same  address.

 

!# this verified listing https://goo.gl/maps/Q74J2nXkfK22 and it doesn't have any reviews at all

2# and this unverified listing https://goo.gl/maps/mmEafJwKzV92

 

Since the  latter is unverified there is NO Dashboard to see and respond to it's one single review

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Helmut Geissler, Google My Business Top Contributor   |  my G+ profile