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Not OK to default to "Not LGBTQ-friendly"

Explorer ✭ ✭ ☆
# 1
Explorer ✭ ✭ ☆

Dear Google My Business,

 

It's not ok to default an establishment to "Not LGBTQ-friendly" in the attributes. Doing so makes the establishment seem to discriminate by default. Instead, the default should be nothing, with an opt-positive or opt-negative.

 

download (15).png

 

I've been seeing this and correcting it for a few dozen establishments now, and there would be some really upset business owners if they learned that Google was defaulting them to "Not LGBTQ-friendly".

 

-David

1 Expert replyverified_user

Not OK to default to "Not LGBTQ-friendly"

Top Contributor
# 2
Top Contributor

Thanks for bringing it up David. I'll ask Google and get back to you.


Joy Hawkins, Google My Business Top Contributor
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Not OK to default to "Not LGBTQ-friendly"

Top Contributor
# 3
Top Contributor

Hey David,

 

Google is looking into this but there probably won't be any type of permanent resolution since attributes change based on user input.  That being said, they clarified that when it's changed to "no" it doesn't mean "Not LGBTQ" shows up on the listing, it just means they lose the "LGBTQ" label that appears on maps. 


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual