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New Road not on Google Maps

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am the Google business place administrator for Heaven Scent Bliss (www.heavenscentbliss.co.uk) . This business has been open for a while but last year moved to a new address at 3 Nesbitt Close, Stafford ST17 9TP, UK , which is a new-ish (about 2 years in existence) road. However, Google My Business keeps listing it as 3 Morton Road (wrong!) even as I correct it back to the right address: (3 Nesbitt Close). The wrong address leads to someone else's private dwelling. There is a danger the residence there will try to de-list my clients business if Google keeps changing the business address to their house.

The borough council's map (attached) shows the road clearly.StaffordBC Map Nesbitt Close.png

 

What can I do to keep the correct address on Google My Business?

1 Expert replyverified_user

Re: New Road not on Google Maps

Top Contributor
# 2
Top Contributor

Hi @Vic T,

You would need to suggest the creation of Nesbitt Close through Google Maps since it does not exist yet in the Maps database.

Is there a sign indicating the name of the road now?

I see that this parcel was re-developed since 2012, which is the last year that Google updated the Street View imagery, but the satellite imagery shows the current layout.

To suggest the creation of Nesbitt Close, please visit this Maps' view in satellite view.

https://www.google.com/maps/@52.7827071,-2.119603,142m/data=!3m1!1e3

Click the Send feedback link at the bottom of the screen.

Select the Missing road option.

Follow the on-screen instructions. Leave also a note stating that the parcel has been redeveloped and that the satellite imagery are current but the street view imagery is outdated, and let them know that you operate a business on this road.

It could take anywhere from a few days to a couple of months for Google to review your suggestion.




treebles, Google My Business Top Contributor

New Road not on Google Maps

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks treebles

 

I've done as you suggested and hope Google acts on this quickly.