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Need help correcting wrong location and business information when searching for my business

Community Manager
# 1
Community Manager

This question was originally posted on the former Help Forum but has been modified for clarity and answered by Community User JoyHawkins. 

 

We could definitely use some help with correcting our google search results. So far I have been sending Google notices about wrong search results using their feedback" link at the bottom of search results. Today I noticed that link is missing. If there is anyone who monitors these forums who can help, I would be very grateful.
 
We are Richmont Graduate University (richmont.edu). We have two campuses: our main campus in Atlanta, and a secondary campus in Cattanooga. The problems we are having with the Google search results are two-fold:
 
First, if someone searches for "Richmont" or "Richmont Graduate University," the map/business information for our Chattanooga campus comes up. That should not happen. The information should come up for our Atlanta Campus. 
 
Second, when someone searches for "Richmont Graduate University Atlanta" while our website does come up, the business information on the right of the page is completely wrong. It shows the business information for Dr. James Siwy (an adjunct professor of ours.) Dr. Siwy has never practiced here, and Richmont has never been located where he practices. I am not sure how our website became connected with his practice location, but we desperately need that changed. 
 
We have set up a Google business page with our Atlanta address, we have also verified our website with that google business page, and we have put our Google+ link on our website (the link to the Atlanta google business page).  I am at a loss as to what to do next. Please help!
 
Here is our info:
 
Business name (as it is in your account): Richmont Graduate University
Business location: 1900 The Exchange SE, Ste 100, Atlanta, GA 30339
Business telephone (as it is in your account): 404-233-3949 
Business category (e.g. hospital, etc.): University/College
Google+ Page: google.com/+RichmontGraduateUniversity
 
We would be immensely grateful for any help you can provide. Thank you!
 
Kindly,
Dan Upshaw
Richmont Graduate University

____________________________________________________________________________________________
Marissa Nordahl, Community Manager, Google My Business
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4 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by ElizabethP (Community Manager)
November 2015

Re: Need help correcting wrong location and business information when

Top Contributor
# 5
Top Contributor
Hey Dan,

I have an escalation with Google right now on this issue so I'll keep you posted once they reply to me!

Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

View solution in original post

Re: Need help correcting wrong location and business information when

[ Edited ]
Community Manager
# 2
Community Manager

@JoyHawkins -Your scenario sounds pretty complex but I did some digging and found what is probably one of your main issues. There is a closed listing out there for this address: 2055 Mount Paran Rd NW, Atlanta, GA 30327. Did you guys used to be located there?

 
Dan's reply: Thank you. Yes, the Atlanta campus was located there for about 40 years. We moved December 2014.   

____________________________________________________________________________________________
Marissa Nordahl, Community Manager, Google My Business
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Re: Need help correcting wrong location and business information when

Top Contributor
# 3
Top Contributor
Hey Dan,

I asked Marissa to move your thread over. Let me know when you're on here.

Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Re: Need help correcting wrong location and business information when

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Hi Joy,

I'm here! Thanks!
Dan
Marked as Best Answer.
Solution
Accepted by ElizabethP (Community Manager)
November 2015

Re: Need help correcting wrong location and business information when

Top Contributor
# 5
Top Contributor
Hey Dan,

I have an escalation with Google right now on this issue so I'll keep you posted once they reply to me!

Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Re: Need help correcting wrong location and business information when

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Thank you so much, Joy! Bless you!

Re: Need help correcting wrong location and business information when

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Hi Joy and the Google Team,

just wanted to check up on this escalation. I haven't seen any change in the search results, so I just thought I would check up on the process? Any news?

Thank you!

Re: Need help correcting wrong location and business information when

Top Contributor
# 8
Top Contributor
Dan,

I haven't heard back from them, which is odd. Let me ping them again.

Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Re: Need help correcting wrong location and business information when

Top Contributor
# 9
Top Contributor
Hey Dan,

I bugged them again and they said it should be fixed now! Please confirm :)

Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Re: Need help correcting wrong business information

[ Edited ]
Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Howdy! I'm a manager at a theatre, and we have been trying to correct the business description on the Google Map. Currently it says BYOB, which we are not, and it has been causing us issues legally (we cannot allow patrons to bring their own liquor in) which in turn is costing us customers. Can we please have the BYOB removed from the description? Thus far noone has responded to our requests.

Business info:
Gorilla Tango Theatre
1919 N Milwaukee Ave, Chicago, IL 60647
gorillatango.com
(773) 598-4549

Help?!