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Name Change for Virtual Tour

Follower ✭ ☆ ☆
# 1
Follower ✭ ☆ ☆

1. Abraham, Watkins, Nichols, Sorrels, Agosto & Aziz

2. 800 Commerce Street, Houston, Texas 77002

3. 713-222-7211

4. https://plus.google.com/+AbrahamWatkinsTexas

 

The name of the business has recently changed to what is above, but this is not yet reflected when viewing the Virtual Tour on Google Maps.  How long does it take for this to update in the Virtual Tour view?

 

https://www.google.com/maps/@29.7643955,-95.3609105,3a,58.5y,299h,90t/data=!3m6!1e1!3m4!1sJCT-DyrwgN...

 

 

AbrahamWatkinsVirtual Tour view.jpg

1 Expert replyverified_user

Name Change for Virtual Tour

Rising Star
# 2
Rising Star

Actually, you have multiple photos and 360 photos with your old name - I can see them in Google Street View as well.  Have you checked with your Google Trusted Photographer (http://360photoinc.com/) - these are still in their account. 

_________________________________________________________________________
Director of Marketing | Nehmedia | Partner Profile

Name Change for Virtual Tour

Follower ✭ ☆ ☆
# 3
Follower ✭ ☆ ☆

Thanks for the quick response, Phillip, and good catch.  Yes, we did contact 360 Photo about it and they said we need to contact Google, but your note makes me think it really does need to be updated on their end.  If you have any tips on what instructions we should give them, let me know.

 

Thanks!

Re: Name Change for Virtual Tour

Rising Star
# 4
Rising Star

This is the listing in MapMaker - the PlaceID is set correctly as well -- see in MapMaker (https://mapmaker.google.com/mapmaker?iwloc=0_0&fmi=0_0&gw=39&fid=9673942211183869689:161164655016910...)

I tried to flag it and am getting errors (mapmaker is shutting down soon, so this may be part of the problem).  As the owner, you might have better luck.  Try using the question mark on the upper-right and submit your problem via email to see if you can get a resolution.Google Map Maker edit.png

 

 

_________________________________________________________________________
Director of Marketing | Nehmedia | Partner Profile
Marked as Best Answer.
Solution
Accepted by topic author Vladdy B
February 2017

Name Change for Virtual Tour

Visitor ✭ ✭ ✭
# 5
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Good Afternoon, Vladdy,

 

To provide a further update, the situation is that when a tour is published, it essentially creates a stamp based on the date of publication and that of the name on the business listing at the time of publication.

 

The only way of rectifying this would be to republish the tour.  Please contact me directly at mvanderhorst@360photoinc.com.

 

Thank you.

Name Change for Virtual Tour

Explorer ✭ ✭ ✭
# 6
Explorer ✭ ✭ ✭

google trusted photographer could remove and reupload the 360 photo tour again

Name Change for Virtual Tour

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Only if they were the original photographer and depending on publication date.  Depending on date, the business owner may have to request the tour to be taken down by flagging the tour.