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My partner business has 6 Reviews but no Stars showing up on profile

Follower ✭ ☆ ☆
# 1
Follower ✭ ☆ ☆

Hi,

 

I need some help. I am managing a Google + page for my partner's business. She has got 6 x 5 star reviews but the Stars don't seem to appear in the search and profile. Please could you help.

Thank you

4 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Przemyslaw S
April 2016

Re: My partner business has 6 Reviews but no Stars showing up on profile

Rising Star
# 6
Rising Star

@Przemyslaw S wrote:

I thought that will be better for a search result.
Is that really against the rules?


Actually, it is.  See https://support.google.com/business/answer/3038177?hl=en

"Your name should reflect your business’ real-world name, as used consistently on your storefront, website, stationery, and as known to customers.  Adding unnecessary information to your name... by including marketing taglines, store codes, special characters, hours or closed/open status, phone numbers, website URLs, service/product information, location/address or directions, or containment information is not permitted."

Google recently provided excellent guidelines to improve your ranking the correct way:

https://support.google.com/business/answer/7091

As for your original question, there is actually no hard-and-fast rule on how many reviews are needed.  While it is usually 5, I've seen several businesses with 6 or 7 reviews and no stars on the local results.  It can take several weeks after your qualifying review is posted.  I have also noted a lack of star results on non-compliant business listings - and technically yours is non-compliant.  I'd fix your listing and then give it a few weeks.


_________________________________________________________________________
Director of Marketing | Nehmedia | Partner Profile

View solution in original post

Re: My partner business has 6 Reviews but no Stars showing up on profile

Top Contributor
# 2
Top Contributor
Please provide the details of the business page in question (name address phone and website if applicable)
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: My partner business has 6 Reviews but no Stars showing up on profile

Follower ✭ ☆ ☆
# 3
Follower ✭ ☆ ☆
Hi,

It is:
Name: Benita Yoga - Barking & Dagenham, Ilford, East London, Newham, Redbridge, Stratford, Leytonstone
Address: 80 Abbey Rd, Barking, Essex IG11 7BT
Phone: 07845 187855

Thank you

Re: My partner business has 6 Reviews but no Stars showing up on profile

Top Contributor
# 4
Top Contributor

Hi @Przemyslaw S

 

Holy Moly ..... its that your business name ?

 

That is a little against guidelines, I would suggest changing it to : Benita Yoga , which i think is your real world name.

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: My partner business has 6 Reviews but no Stars showing up on profile

Follower ✭ ☆ ☆
# 5
Follower ✭ ☆ ☆
Hi Tim,
I thought that will be better for a search result.
Is that really against the rules?
Marked as Best Answer.
Solution
Accepted by topic author Przemyslaw S
April 2016

Re: My partner business has 6 Reviews but no Stars showing up on profile

Rising Star
# 6
Rising Star

@Przemyslaw S wrote:

I thought that will be better for a search result.
Is that really against the rules?


Actually, it is.  See https://support.google.com/business/answer/3038177?hl=en

"Your name should reflect your business’ real-world name, as used consistently on your storefront, website, stationery, and as known to customers.  Adding unnecessary information to your name... by including marketing taglines, store codes, special characters, hours or closed/open status, phone numbers, website URLs, service/product information, location/address or directions, or containment information is not permitted."

Google recently provided excellent guidelines to improve your ranking the correct way:

https://support.google.com/business/answer/7091

As for your original question, there is actually no hard-and-fast rule on how many reviews are needed.  While it is usually 5, I've seen several businesses with 6 or 7 reviews and no stars on the local results.  It can take several weeks after your qualifying review is posted.  I have also noted a lack of star results on non-compliant business listings - and technically yours is non-compliant.  I'd fix your listing and then give it a few weeks.


_________________________________________________________________________
Director of Marketing | Nehmedia | Partner Profile

Re: My partner business has 6 Reviews but no Stars showing up on profile

Top Contributor
# 7
Top Contributor
Yes, it is.

"Adding unnecessary information to your name (e.g., "Google Inc. - Mountain View Corporate Headquarters" instead of "Google") by including marketing taglines, store codes, special characters, hours or closed/open status, phone numbers, website URLs, service/product information, location/address or directions, or containment information (e.g. "Chase ATM in Duane Reade") is not permitted."

https://support.google.com/business/answer/3038177?hl=en

Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Re: My partner business has 6 Reviews but no Stars showing up on profile

Follower ✭ ☆ ☆
# 8
Follower ✭ ☆ ☆
Thank you for your help

My partner business has 6 Reviews but no Stars showing up on profile

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Pragya Associates
19-12-422A, 2nd Floor Obulesa Colony, Bairagi patteda, Tirupati, Andhra Pradesh 517501
083091 05434

https://goo.gl/maps/UHsdNShQJN92

 

Same problem for me ...pls help...

Re: My partner business has 6 Reviews but no Stars showing up on profile

Top Contributor
# 10
Top Contributor

Hi @Kalyan K

 

I see review stars showing?

 

screenshot-www.google.co.uk-2018.08.09-20-37-25.png

 

 

Could you explain the exact nature of your issue ?

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership