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My business has suddenly been dropped from search list and maps

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

https://www.google.com/maps/place/Purely+Massage+Derry,+20+Pump+St,+Derry+BT48+6JG,+United+Kingdom/@...

 

https://plus.google.com/110199818697831708512?hl=en-nz

 

Until recently my business was shown on top of the places list and suddenly doesn't show at all anymore,  resulting in no clients/no income as people no longer know my company even exists.

 

As the guidelines suggest, I'm verified,  have sent out an email to former clients to place a review and all my details are up to date.

 

When searching locally for 'massage derry' on maps,  my business isn't even mentioned,  however no longer existing companies are and other businesses with no reviews or photos/infos.

 

My business is suffering big time and google business help told me there's nothing they can do,  as the automated algorithm must have ruled me out due to being 'new' and irrelevant with search numbers.  They even sent me a screen shot showing that my listing is still visible,  however I sent several screenshots back from other devices to prove that it is NOT.

 

I am in dire straights with income,  seeing I haven't had a single new client showing up.  I even begged local friends to particularly search for my business name to click through to the website via Google maps to drive up the numbers and put my business back on the list, but to no avail.

 

Please help - thank you!

 

Purely Massage Derry

20 Pump Street

BT48 6JG Derry UK

+44402462571

Www.purelymassagederry.com f

 

3 Expert replyverified_user

My business has suddenly been dropped from search list and maps

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

Apologies, there's a digit missing within the phone number: +447402462571

 

My business has suddenly been dropped from search list and maps

Top Contributor
# 3
Top Contributor

I'm not sure its matters @Purely Massage D:

But Google recently changed their search algos.

And your business listing  is named bit against their guidelines as "Purely Massage Derry" (you shouldn't include the name of your city into the name of the listing at all)

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

My business has suddenly been dropped from search list and maps

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

 

As my company name was chosen to make it easier to be found online,  this algorithm works entirely against me in this case (surely other businesses have encountered the same issue?).

 

Is there a possibility to manually deactivate the algorithm to keep my business relevant/within advertising guidelines?

 

As my company name has been officially registered, all my paid print marketing and online presence across Facebook/Twitter etc has the same label.

My business has suddenly been dropped from search list and maps

[ Edited ]
Top Contributor
# 5
Top Contributor

if your name is infact & official  "Purely Massage Derry" you shouldn't change it in GoogleMyBusiness of course

And frankly said  I'm not even sure my answer reflects the reality of Google.

All what  Google said to ranking issues is said in here: https://support.google.com/business/answer/7091?hl=en

 

Maybe any other fellows TC have other advise or hints.

Perhaps  @Tim Capper   or @JoyHawkins?

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

My business has suddenly been dropped from search list and maps

Top Contributor
# 6
Top Contributor

There is definitely no way of turning Google's algorithm off.  

 


Joy Hawkins, Google My Business Top Contributor
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Re: My business has suddenly been dropped from search list and maps

Top Contributor
# 7
Top Contributor

perhaps a little sign of hope:

 

https://www.google.co.uk/?hl=en&gws_rd=ssl#hl=en&q=Massage+BT48+Derry gives

Screenshot 2016-09-23 at 15.05.32.png

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

My business has suddenly been dropped from search list and maps

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

I've updated all my SEO and keywords / labels - however it seems that the business listing as seen in your screenshot only appears on the desktop view. I've tried 5 different local mobile devices today and the listing is not even marked on Google Maps, unless searched specifically by name.

 

Is there a certain setting I need to change to allow mobile users to find me?

 

Thank you

 

Re: My business has suddenly been dropped from search list and maps

Top Contributor
# 9
Top Contributor

@Purely Massage D

here the same result  with  my Android Mobile:Screenshot_2016-09-24-21-21-20.png

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: My business has suddenly been dropped from search list and maps

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
sir plz contect with me,,,
mob-9430967870