My Business
6.8K members online now
6.8K members online now
Take your business to the next level.
Guide Me
star_border
Reply

My Google Business Page is missing & showed my competitor's page instead

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My business is Bubble Bump Singapore, website: www.bubblebump.sg

Phone number: +65 6515 4146

Business address: Singapore

Our Google Business Plus Page is: https://plus.google.com/+BubblebumpSg/posts

 

 

Our website: www.bubblebump.sg is organically Top Ranking for the following keywords:

bubble bump singapore

bubble bump (when searched in Singapore/google.com.sg)

bubble soccer (when searched in Singapore/google.com.sg)

 

Our Google Plus page has also consistently appeared at the side next to these keywords. However, just last month our page suddenly disappeared out of the blue and is no longer showing. Recently, things became worse when Google now mistakenly registers my competitors Google Business Page to ours (please see screen shot. Our competitor's name is Bubble Soccer Singapore and is VERY Similar to ours).

 

Screen Shot 2016-03-10 at 12.01.03 pm.png

 

This is extremely unfair and misleading to my customers as google has been directing them to the WRONG website and business and it is extremely frustrating. It is highly likely that Google is confused and has wrongly linked us.

 

Furthermore, my Companies' business page has MORE reviews, more activities and our SEO ranking is higher than that of our competitors. So i have no idea what is happening.

 

Can someone please help advise and rectify this problem? Thank you so much!

2 Expert replyverified_user

Re: My Google Business Page is missing & showed my competitor's page instead

[ Edited ]
Top Contributor
# 2
Top Contributor

Yeah, that's definitely a problem right there. 

 

I haven't seen too many instances of Google getting the knowledge graph wrong like that, but when they do, it always looks like yours: a business name with the geographic location and keyword as the name. I haven't personally worked with a business to fix this (I'd be really interested in hearing what @Tim Capper had to say about this) but my guess is it's at least in part because you're so heavily optimizing for 'bubble soccer Singapore' on your website. I realize that's an important secondary keyword for your business, but it's not clear to Google what your business name even is just from looking at the site. Heck, look at the screenshot you posted even. Google thinks your site title is Bubble Soccer Singapore: Official Bubble Bump SG. Right now your onsite title tags read 'Official Bubble Bump SG | Bubble Soccer Singapore'. If it was me, I'd get rid of the | symbol, and change the title so it's much more obvious what your business name is (i.e, get rid of 'bubble soccer singapore' in the title at least). At least on your home page, I'd also do a little more optimizing for 'bubble bump Singapore' instead of what you're doing now, with almost all your image alt tags and inter-site navigation solely going for 'bubble soccer Singapore'. I can see why Google's a little confused. 

 

A huge thing you can do too, add Schema. You can actually tell Google that way what your business name actually is. I'd also probably put a map on your contact page that links up with your actual business listing:
<iframe src="https://www.google.com/maps/embed?pb=!1m18!1m12!1m3!1d510561.4888996379!2d103.56680444174056!3d1.318... width="400" height="300" frameborder="0" style="border:0" allowfullscreen></iframe>

That should be another thing that helps Google figure out what your actual listing is and reduce confusion. 

I'm not sure how long you might expect to see things shift after making these changes, but that's where I'd start at least. I suspect that this'll get you there though, like you said, your SEO (both organic and local) looks good, so you've got that going for you. I think that it's solely the confusion about the business name because of how your website is set up. 

 

Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Re: My Google Business Page is missing & showed my competitor's page instead

Top Contributor
# 3
Top Contributor

Hi @Natasha T

 

I am going to agree with @james w you have optimised your site for your competitors name, and of course you do not have your Full name in your title.

 

Even your logo is optimised for Bubble Soccer Singapore.

 

So i would rethink your Branding because it does not match the business name.

 

I would certainly add local business schema and I would include sameas for all social profiles.

 

<script type="application/ld+json">
	{
  	"@context": "http://schema.org",
  	"@type": "LocalBusiness",
  	"address": {
    "@type": "PostalAddress",
    "addressLocality": "Singapore",
      	},
  	"name": "Bubble Bump Singapore",
  	"telephone": "6515 4146",
  	"email": "bookings@bubblebump.sg",
    "url": "http://www.bubblebump.sg",
  				
  	"sameAs" : [ "https://plus.google.com/+BubblebumpSg/",
    "https://www.facebook.com/bubblebumpsg",
    "https://www.instagram.com/bubblebumpsg/"]
	}
</script>



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership