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Missing the "write a review" link on my Google+ business page

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello - 

 

I am missing the 'Write a review', 'Directions', 'Star this place' and 'Upload a photo' links on my Google+ business page. All I have is the 'Share' link. Also,I am no longer seeing the 'Review Summary' under the 'About' tab. I've searched everywhere for an answer to this. Can anyone provide insight? I would like to provide people with a direct link to reviews, but option isn't even there to write one...

2 Expert replyverified_user
1 ACCEPTED SOLUTION

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Marked as Best Answer.
Solution
Accepted by topic author David N
November 2015

Re: Missing the "write a review" link on my Google+ business

Top Contributor
# 5
Top Contributor
Mike is 1000% right here. You should just contact Google phone support to assist with this issue: https://support.google.com/business/contact/business_c2c_na?hl=en&rd=1#cft=5
Ben Fisher, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter and Founder at Steady Demand - Social SEO 

View solution in original post

Re: Missing the "write a review" link on my Google+ business

Top Contributor
# 2
Top Contributor

Hi @David N,

Could you please provide a link to:

1. Your Google Plus page

2. Your Domain Name

Ben Fisher, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter and Founder at Steady Demand - Social SEO 

Re: Missing the "write a review" link on my Google+ business

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Re: Missing the "write a review" link on my Google+ business

Top Contributor
# 4
Top Contributor
Your page suffers from a current bug known as Franken Page where the local page was disassciated from the local data in maps and you have a half local (see verification check) and half social (see story instead of description and missing reviews.

There were two forms of this problem; one with a simple disassociation and the other with a disassociation with an attendant loss of phone number between your address and URL. The former has been mostly fixed but You suffer from the latter.

All you can do is contact Google Support and let them know.

Here are two blog posts about the issue:
Initial report: http://blumenthals.com/blog/2015/10/28/current-google-plus-page-url-cluster-fk-alert/
Status Update: http://blumenthals.com/blog/2015/11/06/current-google-plus-page-url-cluster-fk-alert-update/
Marked as Best Answer.
Solution
Accepted by topic author David N
November 2015

Re: Missing the "write a review" link on my Google+ business

Top Contributor
# 5
Top Contributor
Mike is 1000% right here. You should just contact Google phone support to assist with this issue: https://support.google.com/business/contact/business_c2c_na?hl=en&rd=1#cft=5
Ben Fisher, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter and Founder at Steady Demand - Social SEO 

Re: Missing the "write a review" link on my Google+ business

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
With the new G+ layout they have removed the review option from G+. You can use this tool https://www.supplesolutions.com.au/tools/google-review-link-generator/ to generate a direct link that you can pass on to your customers.

Missing the "write a review" link on my Google+ business page

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Same problem here  the link you provided for phone support has no contact us button 

Missing the "write a review" link on my Google+ business page

Top Contributor
# 8
Top Contributor

To get in touch with Google My Business Support ou need to:
1- log into your Google my business dashboard http://www.google.com/mybusiness
2- select support from upper left hamburger menu
3- a help screen will appear to the right
4- It used to be just a scroll down to contact us under Contact Us
5- Scroll down and select Need More Help
6- Select the specific problem - in your case Verification
7- Select I requested a postcard more than 14 days ago
8- Scroll to the bottom of the page and choose most appropriate contact method for you (some are not always available)

Alternatively you can try contacting them:
Facebook https://www.facebook.com/googlemybusiness
Twitter https://twitter.com/GoogleMyBiz

Re: Missing the

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
Thanks, Mike I will give that a go

--
Ron