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Maps Mystery - Can anyone help me understand this please?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I don't understand why the following behaviour happens.

When I search for  "cosmetic dentistry Glasgow" our dental practice - Appletree Dental Care - does not appear on the map. It used to and the site is verified.

However if I nudge the map in or out using the + and - controls, our practice suddenly appears, both on the map and the listing at the side.

I have attached a screenshot of the initial map result without us.

 

Screenshot 2016-11-22 23.06.43.pngAnd what happens when I nudge the map controls. Appletree Dental Care suddenly appears:

 

Screenshot 2016-11-22 23.07.03.png

I might understand it if this just happened when I zoomed in (and therefore revealed more detail on the map).

But it also happens if I zoom out.

Can anyone explain why this happens?

I should say I have retested this with cache and cookies cleared and using a VPN + incognito browsing, with the same result. 

 

Many thanks 

1 Expert replyverified_user

Maps Mystery - Can anyone help me understand this please?

Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭

@Appletree D

Have your tried clearing browsing history and cookies, prehaps that may help with the problems you are having.

Maps Mystery - Can anyone help me understand this please?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks Bryan.

Yes as I said in my post "I have retested this with cache and cookies cleared and using a VPN + incognito browsing, with the same result".

 

Thanks

Maps Mystery - Can anyone help me understand this please?

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

This strange behaviour continues - I have now tested it again on a different computer with a different IP address.

And I have recorded a short 25 second video to illustrate the issue

https://youtu.be/HgVjs1nMW8Y

You will see when I click more places Appletree Dental Care is not visible in the links.

But when I nudge the + or - (in this case -) it does now appear on the left hand side.

Can anyone explain this?

Thanks

Re: Maps Mystery - Can anyone help me understand this please?

Top Contributor
# 5
Top Contributor

@Appletree D

 

I get your listing for "cosmetic dentistry Glasgow":

 

Screenshot 2016-12-02 at 13.12.37.png

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Maps Mystery - Can anyone help me understand this please?

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Thanks for responding Helmut but the behaviour I see in the video described above still occurs.

I'd really appreciate it if someone can explain it.

 

Many thanks