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Map marker ok but navigation marker is wrong.

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Type in "Norseman distillery" in maps in Minneapolis, MN. Marker is good but navigation is off.  

 

Get directions from spyhouse coffee to Norseman distillery.  Note, sends users .5 miles North.

 

Help

2 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by ElizabethP (Community Manager)
December 2015

Re: map market ok but navigation marker is wrong

Top Contributor
# 6
Top Contributor
Hi Mark,
The directions have been corrected, this is an exmaple
https://www.google.com/maps/dir/44.9943678,-93.220201/Norseman+Distillery,+451+Taft+St+NE+%2319,+Min...

Could you please confirm at your end?
Thank you




treebles, Google My Business Top Contributor

View solution in original post

Re: map market ok but navigation marker is wrong

Top Contributor
# 2
Top Contributor

Hey Mark,

There are actually 2 map markers and the ones that directions uses can only be moves by Google so I would suggest you call them and they should be able to fix it.

 

https://support.google.com/business/contact/business_c2c


Joy Hawkins, Google My Business Top Contributor
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Re: map market ok but navigation marker is wrong

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Joy. I have logged almost 40hr on the phone with google. Maybe you could provide me with a better Google contact?

Re: map market ok but navigation marker is wrong

Top Contributor
# 4
Top Contributor
Hi Mark,
It is a problem with the access point that provides the directions endpoint among other things.
The My Business support team would not get it fixed either, it is a Maps issue.
I have never had luck reporting to Google Maps either, I will escalate it here to get it fixed.




treebles, Google My Business Top Contributor

Re: map market ok but navigation marker is wrong

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Thanks!!! We have been battling this for about 9 months now.
Marked as Best Answer.
Solution
Accepted by ElizabethP (Community Manager)
December 2015

Re: map market ok but navigation marker is wrong

Top Contributor
# 6
Top Contributor
Hi Mark,
The directions have been corrected, this is an exmaple
https://www.google.com/maps/dir/44.9943678,-93.220201/Norseman+Distillery,+451+Taft+St+NE+%2319,+Min...

Could you please confirm at your end?
Thank you




treebles, Google My Business Top Contributor

Re: map market ok but navigation marker is wrong

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Perfect! Thanks! Mark Bruemmer Norseman Distillery www.norsemandistillery.com 451 Taft St NE, Minneapolis, MN 55413 Cell (970) 988-8854 Office (612) 643-1933