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Low Rating, mostly 5* reviews?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My company Bluewaters Pet Centre - Canine Hydrotherapy (google search canine hydrotherapy worcestershire to find it) has a rating of 3.7. I noticed last week that someone had put a 1* review, the person, to my knowledge has never spoken to anyone at my company and certainly not visited. I don't even think they're taking about my company as the review does not make sense. I phoned Google My Business who said the review doesn't break their rules and therefore even though it doesn't make sense they won't remove it. They said the only way to get passed the issue is to have more 5* to balance it out. I out a message out to my clients today explaining what had happened and why I needed the 5*'s and they kindly reviewed my company genuinely and properly. I now have 25 x 5* and 1 x 1*. My company rating, the first thing people see on Google is 1*. How can this be? I'm really annoyed, we work ever so hard, using only kind methods and this one silly review is causing an injustice. I've replied to the review but it doesn't stop the 3.7 being the first thing people see. Facebook is all 5* and one 4*, Yell is 5*. 


Company address/phone number all on the website

1 Expert replyverified_user

Re: Low Rating, mostly 5* reviews?

Top Contributor
# 2
Top Contributor

Hi @Holly D


Apologies for the delay in response.


I can no longer see this review but here is additional information on reviews for any readers.


I am closing off this thread.

Tim Capper, Google My Business Top Contributor
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