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Local listing dissapeared from maps with a certain search time.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

The Cardiff window cleaning company.

https://plus.google.com/+ThecardiffwindowcleanerUk

 

Problem im facing is that all of a sudden (3 weeks ago) one particular key phrase is not bring up the map listing in search. It's not showing up at all.

 

all other phrases are fine. But for some bizarre reason "window cleaning Cardiff" no longer brings up the listing.

 

this is the companies most important search term and is extremely relevant .

 

 There is no penalty or any other issues with the listing or the website. I have tried calling customer services help but they just give me a robotic response and can't seem to grasp this issue at hand. I'm hoping someone may be able to assist in this frustrating issue. Many thanks 

1 Expert replyverified_user

Re: Local listing dissapeared from maps with a certain search time.

[ Edited ]
Top Contributor
# 2
Top Contributor

I'm afraid @James F

 

 

(Edited the first version of my posting)

 

I get you for "Window Cleaning Service near Pontprennau Cardiff" top ranked in the three pack:

 

Screenshot 2016-07-12 at 13.29.35.png

 

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Local listing dissapeared from maps with a certain search time.

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks Helmut, but its just "window cleaning cardiff" which is was showing up for ok until 2 weeks ago... ironically if i put quotation marks in, it shows up, if I dont it doesnt?? not at all! it seems to be a strange anomaly, which im hoping can be rectified

Re: Local listing dissapeared from maps with a certain search time.

Top Contributor
# 4
Top Contributor
See https://support.google.com/business/answer/7091?hl=en

Googles ranking algos are a mystery.
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Local listing dissapeared from maps with a certain search time.

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
I cant accept that, it could be a bug? like there was a bug 2 months back which lost many peoples google plus rankings in a day, but was fixed 24-48 hours earlier. Is there a way to email google plus support? i dont get very far on the phone.

Re: Local listing dissapeared from maps with a certain search time.

Top Contributor
# 6
Top Contributor
accepting or not accepting this isn't the question and its not a matter of GooglePlus but ranking of local business results.

The best way to contact business support:
contactflow & request a call back
https://goo.gl/5iDTCU
Talk to a specialist

https://goo.gl/ahhzl0
Global Phone Support Hours:
You can request in many (maybe not all though) countries a call back of experts of business support by phone. This should be possible on official working days and during their the day time only - try it from 9 or 10 AM until 5 or 6 PM
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile