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Listing not showing star rating after updating category

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

I posted a similar inquiry a couple weeks back about our business listing only displaying our 5-star rating during certain searches. I remembered something interesting however. When we added an additional business category to our business info, it reset our search results and stopped displaying our 5-star rating in our most popular search phrase. 

 

The search phrase is "stretching miami" or "stretching in miami". Before our accidental listing reset in August, we were topping a list of 6 business search results in our area and displaying our 5-star rating. Now we are still near the bottom of the list and no star rating showing.

 

Please assist.

Thank you.

 

Gavin R.

Miami Stretch Therapy

(786) 548-0360

540 West Ave #1412

Miami Beach, FL 33139

https://plus.google.com/+MiamiStretchTherapy

 

1 Expert replyverified_user

Re: Listing not showing star rating after updating category

Top Contributor
# 2
Top Contributor

I get you with your reveiw score:

Screenshot 2017-01-03 at 20.24.51.png

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Listing not showing star rating after updating category

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Yes, but specifically when searching "stretching in miami" in Google or Google maps. 

Re: Listing not showing star rating after updating category

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

It doesn't make sense to me that the search result would not show our star rating after we updated our business category. 

 

Here you can see it comes up for the queries "physical therapy miami" and "stretching miami beach" but not for "stretching miami"

 

Screenshot_20170103-152056.png

 

 

Screenshot_20170103-151840.png

 

 

Screenshot_20170103-151824.png

 

 

 

Listing not showing star rating after updating category

Top Contributor
# 5
Top Contributor

it doesn't make much sense for me either.

 

Google search results doesn't  make much sense some time.

But we have to realize that search engines give us sometimes different results on "A B" compared to "B A"

 

As human beings we should expect search procedures should follow the mathematical "Communticative property rules".

But obviously Googles searching algos do not so (mostly yes - but sometimes no)

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Listing not showing star rating after updating category

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

I understand. It is frustrating because the Google My Businrss rep I spoke with after our listing got reset in August said everything would go back to the way it was in a short time. 

 

I wouldn't mind, but it has been negatively affecting our business since then. 

 

Did you ever hear back from the other post that was escalated to Google? 

https://www.en.advertisercommunity.com/t5/Enhance-Your-Presence/5-star-rating-showing-only-in-certai...

Listing not showing star rating after updating category

Top Contributor
# 7
Top Contributor

the other referenced thread directed you to the adwors board. 

 

This isn't in my scope.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Listing not showing star rating after updating category

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Ah yes, I am referring to this post
 
 
Re: 5-star rating showing only in certain search phrases[ Edited ]
Helmut Geissler
Top Contributor
Top Contributor

@Gavin R

 

it's for me replicable and I don't consider it "normal"

 

will escalate it to Google - let's wait on their response 

for my own reference only: a review score issue

Listing not showing star rating after updating category

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Ah yes, I was referring to the above copied post.

Listing not showing star rating after updating category

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Hi Helmut,

 

Are you there? Did you hear anything back from this:

https://www.en.advertisercommunity.com/t5/Escalations-Private/a-reveiw-score-issue-depending-oh-sear...

 

Thanks,

Gavin