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Legit Google Review Removed - Why? Request for Appeal?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi there,

 

We recently had a customer review removed from our google listing. Any help recovering this would be helpful, we have the notification of the google review being posted and all. To my understanding we haven't violated any policies listed here from Google. This is pretty disappointing and the second time we've run into issues with Google Maps.

 

We did notice that when the user would look at the maps listing that the review re-appeared once but hasn't done so after a week.

 

Can anyone offer a way to retrieve this Google Review or appeal?

Thanks