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Knowledge panel doesn't show phone, address and website despite everything correct in GMB and Maps

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,
 
The Coba Academy has a Google My Business with all the information http://prntscr.com/g0ojok  - but when I'm searching for the name i.e. "Coba Academy Orange County" I get this - http://prntscr.com/g1af4i  seems that knowledge panel isn't pulling all the information. Please see that the information does show up in the maps as well - https://goo.gl/maps/wWSyJtkbFW52.
 
Can a Googler have a look and see if there is an issue there? Thank you!!

2 Expert replyverified_user

Knowledge panel doesn't show phone, address and website despite everything correct in GMB and Maps

Rising Star
# 2
Rising Star

if I had to guess you have two listings for the same location and some times one shows up sometimes the other. I would suggest that you post the actual URLs and the following details to try and find the source. With this, it can be better identified and then fixed. The screen shots certainly show the problem

 

Please include the following with your question: 
1. Full business name 
2. Current business address 
3. Current telephone number 
4. Google Maps URL 
5. Website (if applicable) 

 

 

David W Cox, Google My Business Rising Star
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Re: Knowledge panel doesn't show phone, address and website despite everything correct in GMB and Ma

Top Contributor
# 3
Top Contributor

@Mushegh H

It's always bad to address in a Google Help forum questiones to a "Googler"

Note:

this is a peer to peer forum and to exclude in a thread other contributors is kind of ridiculous.

btw Googlers very rarely chime in to here anyway

However I can't even replicate your issue.

Searching as you said for "Coba Academy Orange County" I get on my end this:

Screenshot 2017-07-29 at 18.59.56.png

 

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Knowledge panel doesn't show phone, address and website despite everything correct in GMB and Maps

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Thanks guys for the input.

 

How can you check for duplicate listing if there is no mapmaker available. I tried to find one as I suspected similar thing but unfortunately no way. 

 

@Helmut very strange and I suspect David's case for a duplicate from somewhere is true, since I can replicate that and owners could replicate that as well.

 

Thanks.

 

 

Knowledge panel doesn't show phone, address and website despite everything correct in GMB and Maps

[ Edited ]
Top Contributor
# 5
Top Contributor

Hey @Mushegh H

 

you are right suspecting there are duplicates.

To identify it better go to the same view as per your screen grab

https://prnt.sc/g1af4i

 

Then click top right on the maplet to open this instance on GMaps.(dont click in the Browser headline on "Maps")

 

Just open the linked GMaps instance through the maplet as visible on your screenshot.

Post the GMaps URL to here.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Knowledge panel doesn't show phone, address and website despite everything correct in GMB and Maps

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Helmut, I clicked here http://prntscr.com/g2ey6c and got the the following URL - https://www.google.com/maps/place/Coba+Academy/@33.8412404,-117.9430911,15z/data=!4m5!3m4!1s0x0:0xa8...


The weird thing is that it still shows the number of reviews. 

 

Thanks for help!!