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Knowledge card not appearing, shows greyed out card from others

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello everyone. Hoping that someone can help with an issue of our knowledge card not showing. Our pet care business zoohause located at 17 Merryville Drive Murrumbateman NSW comes up in desktop searches e.g. pet care yass or pet care murrumbateman, along with those of other providers. Clicking on the other providers brings up their knowledge card; clicking on zoohause results only in our location map info. Interestingly, if another provider is clicked, and then zoohause again, a greyed out knowledge card of that provider superimposes itself on the zoohause location. Would love to get this resolved as it so important to our business. Thank you in advance, Karin :)

3 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Karin D
January 2016

Re: Knowledge card not appearing, shows greyed out card from others

Top Contributor
# 2
Top Contributor

Hi @Karin D

 

How weird.

 

I will escalate and see what the issue is.

 

screencapture (56).png



Tim Capper, Google My Business Top Contributor
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View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Karin D
January 2016

Re: Knowledge card not appearing, shows greyed out card from others

Top Contributor
# 2
Top Contributor

Hi @Karin D

 

How weird.

 

I will escalate and see what the issue is.

 

screencapture (56).png



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Knowledge card not appearing, shows greyed out card from others

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thank you Tim. You're the best!
Look forward to finding out what I need to do to fix this :-)

Re: Knowledge card not appearing, shows greyed out card from others

Top Contributor
# 4
Top Contributor

FWIW & @Karin D & @Tim Capper

 

I recommend reading this thread 

Re: Link from search result map result to business page not working

 

 

 

 

I think @Karin D is fallen prey to the same issue a the user "Increa W" in here: After verification businesspage details not showing up

 

Please note the issue is already escalated to Google as two other users reported the same.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Knowledge card not appearing, shows greyed out card from others

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Hi Helmut. Thank you for contributing. I have read that thread. What was the fix? Kind regards, Karin.

Re: Knowledge card not appearing, shows greyed out card from others

Top Contributor
# 6
Top Contributor

Hi @Karin D

 

The other people who mentioned this problem have both reported it as being fixed now. I've checked your listing and it appears to be working too but can you please check to confirm?

 

Thanks.

 

 


Priya Chandra, Google My Business Top Contributor
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Re: Knowledge card not appearing, shows greyed out card from others

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Hello Tim, Helmut and Priya.

Yippee! Indeed all fixed :-) This would never have happened without your intervention and also googles people's help behind the scenes. Kudos to you all, but especially @TimCapper for taking on the case. I am very grateful. Warm regards, Karin

Re: Knowledge card not appearing, shows greyed out card from others

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Hello Im having the same issue for some reason that card won't show for my business. Total Wellness Massage, LLC Stafford,va

Re: Knowledge card not appearing, shows greyed out card from others

Top Contributor
# 9
Top Contributor

Hi @Sabrina A

 

I'm sorry but I'm not able to duplicate your issue. I'm able to see the business card from the Local Finder without any problems:

Screen Shot 2016-01-20 at 9.26.31 PM.png

 

If you're not able to see this in your own search can you please post a screenshot of what you do see?


Priya Chandra, Google My Business Top Contributor
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