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Knowledge box not showing on dot co.za but on dot com. How can we fix?

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Our business is based on South Africa. called Outdoorphoto.

If you do a search for "outdoorphoto" our knowledge box appear perfectly on google.com

But if the locals search on google.co.za the knowledge box does not appear, not on desktop or mobile.

If one search for "outdoorphoto address" the knowledge box does appear when search on google.co.za

 

Why is my country's google not showing the box?

All our structured data is in place and we done all we should but just can't seem to figure this one out.

2 Expert replyverified_user
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Accepted by ElizabethP (Community Manager)
November 2015

Re: Knowledge box not showing on dot co.za but on dot com. How can we

[ Edited ]
Top Contributor
# 2
Top Contributor

I can replicate your observations.

 

I get the Knowledge panel if searching for "Outdoorphoto" on google.com

But don't get it on google.co.za

 

I however get you on google.co.za for "Outdoorphoto near pretoria"

 

all I can tell you is: 

Learn more about "Ranking of local results on Google"

And study this great article provided by MOZ 
 
And also:
Here are two great articles linked: http://localu.org/?s=knowledge+panel
 
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

View solution in original post

Marked as Best Answer.
Solution
Accepted by ElizabethP (Community Manager)
November 2015

Re: Knowledge box not showing on dot co.za but on dot com. How can we

[ Edited ]
Top Contributor
# 2
Top Contributor

I can replicate your observations.

 

I get the Knowledge panel if searching for "Outdoorphoto" on google.com

But don't get it on google.co.za

 

I however get you on google.co.za for "Outdoorphoto near pretoria"

 

all I can tell you is: 

Learn more about "Ranking of local results on Google"

And study this great article provided by MOZ 
 
And also:
Here are two great articles linked: http://localu.org/?s=knowledge+panel
 
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Knowledge box not showing on dot co.za but on dot com. How can we

Top Contributor
# 3
Top Contributor

My two cents.

 

Because the KP shows for Outdoorphoto Pretoria and not Outdoorphoto, it seems that .co.za does not yet fully understand the searchers full intent, and is not yet 100% sure of returning the business page.

 

My guess is the co.za data centers are not processing this as effectively as the US data centers.

 

If you created a couple business citations from .co.za domains, it may be enough to convince .co.za to show the KP.

 

Just my thoughts

 

 

 

 



Tim Capper, Google My Business Top Contributor
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