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Knowledge Panel Name Discrepancy

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Business: Bryan College of Health Sciences

Address: 5035 Everett St., Lincoln, NE 68506

Phone: 204-481-3801

Maps URL: https://goo.gl/maps/jLM4Pwdw99L2

Website: http://www.bryanhealthcollege.edu/bcohs/

 

We are experiencing a problem with how the business name appears in the Knowledge Panel for Bryan College of Health Sciences. Currently the name is showing as BryanLGH College of Health Sciences. The LGH is mentioned on the Wikipedia page for Bryan Health (https://en.wikipedia.org/wiki/Bryan_Health) as a former brand name, but is not included in the current name for the overall health system, nor is it included in any external source associated with specific location information for the Bryan College of Health Sciences location.  The business name appears correctly in Google Maps and Map Maker. 

 

When selecting "suggest an edit" in the Knowledge Panel the name is unable to be edited as it is correct in the field.

2 Expert replyverified_user

Knowledge Panel Name Discrepancy

Top Contributor
# 2
Top Contributor

@Bryan H

 

sounds prettty weird and even using "Suggest edit" in the knowledge graph just shows me the correct name despite of the bad name on top of the knowledge graph"

 

I recommend to contatc business support:

 

I recommend getting in touch with GMB support via one of these options and ask for help in getting verified:

Talk to a specialist

Facebook

Twitter

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Knowledge Panel Name Discrepancy

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Helmut,

 

Thanks for your quick response.  I have contacted Support about this issue several times and am currently communicating on a bi weekly basis to follow up with a representative named Rohan.  Generally the response is "We have raised the issue to a higher level to get it resolved as soon as possible, they would contact me soon with an update and I would get back as soon as I hear from them."  I was hoping to elevate this issue through a Top Contributor to get more eyes on the problem.  I am experiencing this problem with several entities.

 

This is the verified listing for the Bryan College of Health Sciences location: https://goo.gl/maps/wJc7gedJM3J2

BryanLGBKnowledgePanelSuggestEdit.pngSelected Suggest an EditBryanLGHKnowledgePanel.pngKnowledge Panel Showing wrong nameBryanLGHKnowledgePanelUnabletoEdit.pngEdit open, correct name appearsBryanCollegeofHealthSciencesMaps.pngSwitching to the Maps search tab the listing appears with the correct name

 

Knowledge Panel Name Discrepancy

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

@Ben Fisher

 

Hi Ben! We spoke about this issue on Monday in Seattle. Could you take a look and see if there is some action we can take on our end to resolve? I have 4 more instances for other clients. If it would be helpful, I can report those as well through my personal account.

 

Thanks in advance for any insight you might be able to offer!

 

-Jenna Kimbrough

Knowledge Panel Name Discrepancy

Top Contributor
# 5
Top Contributor

Thanks @Bryan H I have submitted this to Google. 

Ben Fisher, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter and Founder at Steady Demand - Social SEO 

Knowledge Panel Name Discrepancy

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Hi @Ben Fisher,

 

I was wondering if there was any word from Google regarding this issue.

 

Thanks for your help!

Knowledge Panel Name Discrepancy

Top Contributor
# 7
Top Contributor

Unfortunately not at this time. 

Ben Fisher, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter and Founder at Steady Demand - Social SEO 

Knowledge Panel Name Discrepancy

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Hi @Ben Fisher !

 

Have you heard anything from Google about this issue?

 

Thanks!

Knowledge Panel Name Discrepancy

Top Contributor
# 9
Top Contributor

Thank you for your patience on this, it appears to have been resolved.

Ben Fisher, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter and Founder at Steady Demand - Social SEO 

Knowledge Panel Name Discrepancy

Follower ✭ ✭ ✭
# 10
Follower ✭ ✭ ✭

Thank you so much for helping to escalate this issue @Ben Fisher!!!