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Knowledge Graph

Badged Google Partner
# 1
Badged Google Partner

Hello!

 

In the Knowledge Graph of one of my locations, the "Reviews from the web" section shows "1/5 Facebook - 1 vote". The location received a 5/5 review on Facebook in June and the 1/5 review has actually since been removed sometime between now and then, making their rating 5/5. Does anyone know how long it takes for the Knowledge Graph to update with that information? The owner is concerned that users may not actually click through to Facebook to learn that the 1/5 rating Google is showing is incorrect. Is 2+ months normal?

 

Thank you! 

1 Expert replyverified_user

Knowledge Graph

Top Contributor
# 2
Top Contributor

@Natalie Lloyd I know it's been a few weeks since you posted here - is this still an issue for you or have you been able to resolve the problem?


Priya Chandra, Google My Business Top Contributor
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