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Kelly Jorn Cook, DDS

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Kelly Jorn Cook, DDS, 3800 W. Ray Rd, Ste 19, Chandler, AZ 85226 - Tel: (480) 899-4477 

https://www.kellyjorncook.com

Is a verified business with a complete and accurate google my business profile. There have been no changes of Name, Address, Phone. The business was prominently displayed on maps and Local search for the last 10 years.  No more. 

 

I also noticed all the web pages for site:www.kellyjorncook.com in Google search have a 404 cache errors.

 

The business is well established in google but does not display the name any longer on maps unless the business name is entered.

Maps search by address excludes the business. Maps search by keyword "dentist 85226" no longer displays the business.

It feels like someone has erased the business from maps / local.

 

Note all other businesses at this location display on the map.

Zoom in and no listing on maps at the location.

3800 W Ray Rd #19
3800 W Ray Rd, Chandler, AZ 85226

https://goo.gl/maps/gRzrpJp5kvy

 

The map display no longer shows the business, but the profile - Google My Business profile is accessable on maps

 

Kelly Jorn Cook, DDS
3800 W Ray Rd #19, Chandler, AZ 85226
(480) 899-4477

https://goo.gl/maps/PUXjsu8coGz

 

Please advise how to fix this.

Thank you for your attention.

Mark

 

 

Kelly Jorn Cook, DDS

Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭

Hi Mark,

 

I am unable to recreate what the problem.  When I search "dentist 85226" You show up #6 at Maps and 1st page google results you are #4 in the snack pack and #9 in organic search.

 

 

I looked at your website and source code and you might want to take some time to refine your meta data and your alt text.  Here is a great resource to get you back on track https://support.google.com/webmasters/answer/7451184?hl=en

 

Was my response helpful? If yes, please give me a 'Like' or mark it as the ‘Best Answer.’

 

Kelly Jorn Cook, DDS

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi,  Carolyn, first thank you for your time.

In the original message, the last two links ... are search by address and search by business name and address.  Neither displays the business name on the map. Only an unlabled  pin on location.

 

I just tested this again, same issue.  I have 50 reviews a complete profile tha is 8 years old.  New listings with incomplete profiles and no reviews display on the map but not Kelly Jorn Cook. 

 

Click each link and look at the map ... zoom in to the building.  The is no pin / business with Kelly Jorn Cook.

 

Why wont the business name display on the map?

 

 

Second issue is responding via email to your reply.  Below is the email failrw message.

 

Message not delivered

There was a problem delivering your message to en.advertisercommunity@advertisercommunity.com. See the technical details below.
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The response was:

The recipient server did not accept our requests to connect. Learn more at https://support.google.com/mail/answer/7720 [advertisercommunity.com 2001:4860:4802:32::1b: timed out] [advertisercommunity.com 216.239.32.27: timed out]

Kelly Jorn Cook, DDS

Explorer ✭ ✭ ✭
# 4
Explorer ✭ ✭ ✭

Hmm, well i will research a bit and see if I can come up with a solution and perhaps one of the other volunteers here will have an idea as well.  Hang in there I bet we can get it figured out....

Kelly Jorn Cook, DDS

[ Edited ]
Explorer ✭ ✭ ✭
# 5
Explorer ✭ ✭ ✭

I submitted your information through "add a missing place" and hopefully this will resolve the situation.  I was prompted to claim the business and of course I did not, so watch for this to resolve in maps and if prompted claim it.

 

Was my response helpful? If yes, please give me a 'Like' or mark it as the ‘Best Answer.’

Kelly Jorn Cook, DDS

Explorer ✭ ✭ ✭
# 6
Explorer ✭ ✭ ✭

I see the cache errors but honestly I don't know the reason for that.