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Incorrect Icon on Google Maps for Business

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

Does anyone know how I change the icon against my business name? It's incorrectly showing as 'theatre masks'

My company is a removals business, and I'd like to correct this problem.

 

 

https://www.google.co.uk/#safe=off&q=taxi%20vans%20cardiff&rflfq=1&rlha=0&rllag=51497877,-3177673,43...

 

1 Expert replyverified_user

Taxi Vans Cardiff

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

On Google Maps, how can I change the red icon that marks the location of my business. Instead of a red circle with a square in it, as most have, mine has a 'theatre masks' icon, which isnt correct for my removals company.

 

Click this link to see the map

Re: Incorrect Icon on Google Maps for Business

Top Contributor
# 3
Top Contributor

Hi @Vale Handy Guide

 

Very Unusual.

 

I don't think business support will be able to change. I will escalate and see what can be done.



Tim Capper, Google My Business Top Contributor
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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Incorrect Icon on Google Maps for Business

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Thank you Tim!

Re: Incorrect Icon on Google Maps for Business

Top Contributor
# 5
Top Contributor
Just had word back and not quite corrected yet, but they are working on the issue



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Incorrect Icon on Google Maps for Business

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Thank you!

Re: Incorrect Icon on Google Maps for Business

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Hey Tim, I've noticed a couple of weird things lately, the address and contact details have been messed up on the Google+ page, and I've corrected it twice, which is strange. But something that doesnt work at all is that now there is no place marker on the Google Map at all. Are you able to help with that?
Thanks, Nicky.

Re: Incorrect Icon on Google Maps for Business

Top Contributor
# 8
Top Contributor

Hi @Vale Handy Guide

 

Looking at the business page, you have selected it as a serviced area business, so it will not show a pin marker, but the area your serve.

 

screencapture (13).png

 

 

 




Tim Capper
Google My Business Top Contributor (UK) and SEO consultant at Online Ownership

 
 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership