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Incorrect Google Map Directions

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Our location has a couple issues with Google Maps:

  • Northbound traffic is being directed to make an illegal and dangerous left hand turn.
    • Safe and legal directions should be:
    • Safe & Legal Northbound DirectionsSafe & Legal Northbound Directions
  • Southbound traffic is being directed to a closed highway exit #302.  
    • Correct Southbound traffic to exit 301
    • Southbound traffic using open exit #301Southbound traffic using open exit #301

Multiple submissions via Map Feedback over the past 2 weeks have not been fruitful.

 

Any insight would be greatly appreciated!

1 Expert replyverified_user

Incorrect Google Map Directions

Top Contributor
# 2
Top Contributor

@Chick-fil-A T

 

Can you please list the address for the business you're referring to?


Joy Hawkins, Google My Business Top Contributor
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Re: Incorrect Google Map Directions

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

The address of our business is 114 N 31st St., Temple, TX.

Re: Incorrect Google Map Directions

Top Contributor
# 4
Top Contributor

Hey @Chick-fil-A T,

 

This picture shows all the roads nearby. Which are incorrect? You can tell if they are currently marked one-way by the arrows on some of them.

 

Temple.png


Joy Hawkins, Google My Business Top Contributor
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Owner of Sterling Sky
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Incorrect Google Map Directions

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Good afternoon Joy,

 

This map you sent is too closely zoomed in to see the issues.  If you were to zoom out, you could see the problems for:

 

North bound customer directions there is an issue at the intersection of North 31st St and Adams Ave---there is a barricade to traffic exiting the highway preventing a left hand turn.  

 

South bound customers issue is at Interstate 35 Exit 302 which is closed long-term due to construction.  South bound customers should take Interstate 35 Exit 301, left on Adams, left on 31st (a legal left from their lanes.), left into the parking lot.

 

The screen shots in the request are the legal, safe and correct directions.

 

Google tech support said these issue cannot be corrected until more people report it. If you could convince them of the issues, it would be amazing!

 

 

Incorrect Google Map Directions

Top Contributor
# 6
Top Contributor

Can you show me a screenshot of exactly what's wrong outlined on a map? I'm having a hard time trying to figure out what you're referring to. 


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
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Re: Incorrect Google Map Directions

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Here are the images of the directions Google is providing our customers:

 

1.)  North bound customers are being directed to make an illegal left hand turn from Adams on to 31st Street.  We have many accidents here daily as this drivers try to follow theses directions, attempting to cross in front of 3 lanes of East bound traffic traveling at 45 mph in a an available distance of 12 feet of roadway.  

Illegal left on to 31st StreetIllegal left on to 31st Street

 

2.)  South Bound customers are being directed to take Interstate 35, Exit 302, which is closed for construction for the next year or more.

Google Directing Customers to use closed Exit 302Google Directing Customers to use closed Exit 302

 

The first post in this chain has the images of the ideal set of directions to correct these issues, which I edited to follow the law and correct Interstate Exit, 301.

 

Any help would be greatly appreciated.

Re: Incorrect Google Map Directions

Top Contributor
# 8
Top Contributor

Sorry, I'm still a little lost. For the first one, it looks like W Adams Ave only goes one way (east to west). So a customer coming from the east would just turn right onto N 31st street (red arrow). If a customer was coming from the south, where do they get onto Adams Street? It looks like they would just take N 31st Street straight and would pass by W Adams ave (green arrow)Temple tx.png


Joy Hawkins, Google My Business Top Contributor
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Owner of Sterling Sky
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Incorrect Google Map Directions

Top Contributor
# 9
Top Contributor

Regarding #2, the ramp has already been marked as closed for maintenance. If this was done recently it might take a few days for Maps to catch up with it.

 

https://mapmaker.google.com/mapmaker?gw=39&fid=0x86456b8a4c2af4c7:0x7316c69954eacc93 


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
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Incorrect Google Map Directions

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Unfortunately, 99.9% of North bound customer traffic, approaching from the South, is on Interstate 35, not 31st Street.  This traffic, most commonly school/church groups on buses and families are being directed to make an illegal, potentially deadly, left on Adams Ave.

 

I have seen these accidents, they are heart-wrenching and absolutely avoidable.

 

You have been a saint to help with this, but it genuinely needs corrected.