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Incorrect Google Knowledge Panel, it was linked Owner's Tenants

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We are the agency to help our client manage website. Recently, we found incorrect information in Google Knowledge Panel, it linked to our client's tenant. Kindly refer to the additional information below:

 

  • Our client website are rank 1
  • Website & location had been verified
  • The Knowledge Panel pointed to our client's tenant
  • Our client's tenant had been moved out, currently Knowledge Panel status been changed to closed

 

We have no idea how we can assist our client, anyone can advise on this?

  • How we able to change the Knowledge Panel linked to our client location, since our rank are no 1?

Thanks.

1 Expert replyverified_user

Re: Incorrect Google Knowledge Panel, it was linked Owner's Tenants

Top Contributor
# 2
Top Contributor
Hi Chee
Can you provide information about the client & tenant - eg website, address, phone, and Google plus pages. Will make it much easier to give you specific info.

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Margaret O · Google My Business Top Contributor

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Re: Incorrect Google Knowledge Panel, it was linked Owner's Tenants

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Margaret,
You can found my client website (https://www.ipc.com.my/) or in google search https://www.google.com/#q=ipc+shopping+centre
Verified Google My Business: https://www.google.com/maps/place/IPC+Shopping+Centre/@3.1560241,101.6118745,19z/data=!4m12!1m6!3m5!...

The info shown in the knowledge panel is from (https://www.google.com/maps/place/IPC+Shopping+Centre,+2,+Jalan+PJU+7%2F2,+Mutiara+Damansara,+47800+... which is one of the tenant of my client. Public had feedback knowledge panel to our client information, but this places was not manage by our client and it was claimed.

Thanks

Re: Incorrect Google Knowledge Panel, it was linked Owner's Tenants

[ Edited ]
Top Contributor
# 4
Top Contributor

Hi Chee

I'm confused.
These two look to be the same - both are IPC Shopping Centre. This looks more like a duplicated listing - one created by bots perhaps and one by you/your client.

 

dupe listing.jpg

 

If that is the case and since there are reviews on both listings, report the second listing as a duplicate. That should merge the page information together.


Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Margaret O · Google My Business Top Contributor

Find me on · · my blog