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[ Edited ]
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# 1
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Resolved thank-you.

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Accepted by topic author Rebecca K
March 2016

Re: Images blocked / not showing.

Top Contributor
# 2
Top Contributor

Hi @Rebecca K

 

If you haven't already done so then I recommend following these steps to request Google use another photo:

 

"First photo on Google - Recommend the photo that you want your customers to see alongside your business name on Google Maps and Search. Google determines which photo will be shown first using a number of factors, like how well the photo represents the services or products the business offers. Pictures of food at a restaurant, for example, tend to rate well. Although your first photo preference is taken into account, there’s no guarantee that your preferred photo will be the first photo on Google.

To change your first photo preference, choose the three dot menu icon and choose ProfileLogo, or Cover." (from these guidelines: https://support.google.com/business/answer/6103862?hl=en)

 

You also mentioned that you'd already been in touch with Google asking for the image to be deleted - how did you contact Google? 

 

 


Priya Chandra, Google My Business Top Contributor
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View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Rebecca K
March 2016

Re: Images blocked / not showing.

Top Contributor
# 2
Top Contributor

Hi @Rebecca K

 

If you haven't already done so then I recommend following these steps to request Google use another photo:

 

"First photo on Google - Recommend the photo that you want your customers to see alongside your business name on Google Maps and Search. Google determines which photo will be shown first using a number of factors, like how well the photo represents the services or products the business offers. Pictures of food at a restaurant, for example, tend to rate well. Although your first photo preference is taken into account, there’s no guarantee that your preferred photo will be the first photo on Google.

To change your first photo preference, choose the three dot menu icon and choose ProfileLogo, or Cover." (from these guidelines: https://support.google.com/business/answer/6103862?hl=en)

 

You also mentioned that you'd already been in touch with Google asking for the image to be deleted - how did you contact Google? 

 

 


Priya Chandra, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
-----------------------------------
Follow me on Twitter  |   Connect on G+  |   Read my Blog

Resolved

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Resolved. Thank-you.

Re: Images blocked / not showing.

Top Contributor
# 4
Top Contributor
Hi Rebecca,

Sorry for the delay in replying. To have your image removed entirely I recommend contacting GMB support via: https://support.google.com/business/contactflow and asking them to remove that image.

Regarding the phone call, whilst Google does call to confirm addresses this particular phone call does sound a bit strange. If it happens again I recommend checking out the steps on this page https://support.google.com/faqs/answer/2952493#telemarketing to see if there's a way to report it.

Priya Chandra, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
-----------------------------------
Follow me on Twitter  |   Connect on G+  |   Read my Blog