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Image of a different business showing up.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Company Name: Gas South

Search Term: Gas South

 

The knowledge graph is showing an image of SunTrust bank. Is there anyway to escalate this beyond the feedback option? It's a weird experience for our 300k customers. 

1 Expert replyverified_user

Re: Image of a different business showing up.

Participant ✭ ✭ ☆
# 2
Participant ✭ ✭ ☆

Hi @Phillip B, you can read an article about why that happened and what to do about it here. It's unfortunately not an uncommon issue, but it's also one you should be able to get fixed pretty easily. 

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Re: Image of a different business showing up.

Top Contributor
# 3
Top Contributor
Hey James,

I think you meant to link to this article: http://onlineownership.com/how-to-report-photos-in-your-google-business-page/

Those steps should get the trick done faster.

Joy Hawkins, Google My Business Top Contributor
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Re: Image of a different business showing up.

Participant ✭ ✭ ☆
# 4
Participant ✭ ✭ ☆

Whoops, sometimes moving too quick causes problems. Thanks Joy!

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