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How to stop Google from changing hours of operation

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I'm managing the Google info for a National Forest, which means multiple locations (campgrounds, picnic grounds, trailheads, offices, popular destinations). Most of our locations do not have hours, or have special hours. Google occasionally comes through and changes hours on our sites to match the main office hours, which is very wrong. This results in folks showing up at remote archaeological sites during the week that are only open on the weekends, increased calls to our offices to ask about the hours for popular sites that are open 24 hours a day, etc. How do I get Google to stop overriding the information I (the authority on the subject) provided for a location? Google is becoming a huge (and sometimes dangerous) burden on our agency, and we don't have the resources to deal with it.

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Marked as Best Answer.
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Accepted by topic author Coconino N
March 2016

Re: How to stop Google from changing hours of operation

Top Contributor
# 8
Top Contributor
It would definitely help but I think your issue might be more complex than that.

I believe Google is scraping it from the side bar that lists you're open from 8AM-4PM: http://www.fs.usda.gov/recarea/coconino/recreation/outdoorlearning/recarea/?recid=55424&actid=119 and that being listed on the sidebar is probably impacting lots of pages. Is it possible to remove it?

Another thing I noticed is that Wikipedia lists a different website as the "official" site that has the hours. Take a look at this: https://en.wikipedia.org/wiki/V-Bar-V_Heritage_Site and look under External links.


Joy Hawkins, Google My Business Top Contributor
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Owner of Sterling Sky
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View solution in original post

Re: How to stop Google from changing hours of operation

Top Contributor
# 2
Top Contributor
It's probably due to a formatting issue on your website. Can you link to a couple of the listings you are experiencing this with?

Joy Hawkins, Google My Business Top Contributor
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Owner of Sterling Sky
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Re: How to stop Google from changing hours of operation

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Your all locations must have separate listing page with dedicated business hours and also it should be clearly mentioned in your website. After then, it will not happen again.

Re: How to stop Google from changing hours of operation

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Our sites do have individual pages, and have had for years. One of the recent sites that was edited without our approval was V Bar V Heritage Site:

Official page
http://www.fs.usda.gov/recarea/coconino/recreation/outdoorlearning/recarea/?recid=55424&actid=119

Google search (I've already undone the edits Google made to the hours that show in the card/box on the right)
https://www.google.com/search?q=v+bar+v&ie=utf-8&oe=utf-8

Google really should not try to "fix" the information I post in Google Business. Making suggestions is okay, but not publishing unreviewed edits without explicit approval. It appears to be pulling information for our main office, which is open typical business hours. If you have a way to make these unwanted edits stop, I would love to hear it!

Re: How to stop Google from changing hours of operation

Top Contributor
# 5
Top Contributor
Can you provide a specific example of what it should be and what it is changin to? A screenshot would help.
Colan Nielsen, Google My Business Top Contributor
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VP, Local Search at Sterling Sky

Re: How to stop Google from changing hours of operation

Explorer ✭ ✭ ☆
# 6
Explorer ✭ ✭ ☆
Good Afternoon,

In addition to creating location pages, Google recommends adding structured data because it's a good way for Google to verify the information they have is correct. See below. (Ideally the address added to the listing would be displayed on the page and marked up too.)

<script type="application/ld+json">
{
"@context" : "http://schema.org",
"@type" : "LandmarksOrHistoricalBuildings",
"name" : "V Bar V Heritage Site",
"@id" : "http://www.fs.usda.gov/recarea/coconino/recreation/outdoorlearning/recarea/?recid=55424&actid=119",
"telephone" : "+1-928-203-2900",
"hasMap" : "https://goo.gl/maps/Y7q7m",
"url" : "http://www.fs.usda.gov/recarea/coconino/recreation/outdoorlearning/recarea/?recid=55424&actid=119",
"sameAs" : [ "https://en.wikipedia.org/wiki/V-Bar-V_Heritage_Site", "https://plus.google.com/111302837871596675935/" ],
"geo" : {
"@type" : "GeoCoordinates",
"latitude" : "34.665398",
"longitude" : "-111.716066"
},
"openingHoursSpecification" : {
"@type" : "OpeningHoursSpecification",
"dayOfWeek" : ["Friday", "Saturday", "Sunday", "Monday" ],
"opens" : "09:30-07:00",
"closes" : "15:00-07:00"
}
}
</script>

Grace

Re: How to stop Google from changing hours of operation

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
If this solves the problem (can anyone else confirm?) this might solve several wide-scale Google problems in the distant future if our devs can integrate it into our CMS. For now, I'll hand-code it into a handful of site pages and see if it helps... a burden, but a more manageable one.
Marked as Best Answer.
Solution
Accepted by topic author Coconino N
March 2016

Re: How to stop Google from changing hours of operation

Top Contributor
# 8
Top Contributor
It would definitely help but I think your issue might be more complex than that.

I believe Google is scraping it from the side bar that lists you're open from 8AM-4PM: http://www.fs.usda.gov/recarea/coconino/recreation/outdoorlearning/recarea/?recid=55424&actid=119 and that being listed on the sidebar is probably impacting lots of pages. Is it possible to remove it?

Another thing I noticed is that Wikipedia lists a different website as the "official" site that has the hours. Take a look at this: https://en.wikipedia.org/wiki/V-Bar-V_Heritage_Site and look under External links.


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Re: How to stop Google from changing hours of operation

Explorer ✭ ✭ ☆
# 9
Explorer ✭ ✭ ☆
Good catch Joy!

I agree with Joy, it's important to ensure that the official website is recorded properly at both sites (Google+ and Wikipedia). They don't mention this specifically in the Local Business overview but they make mention of it in other parts of the structured data documentation.

Grace

Re: How to stop Google from changing hours of operation

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
I'm not sure this is the only answer, but it's the simplest. I'm going to start with this first and work my way towards more complex answers.