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How to remove old business location and deal with incorrect search results

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Business name: Applied Systems Ltd
Business address: 47 Kamiennahorskaja vulica, 5-th floor, 220055 Minsk, Belarus
Telephone number: +375 17 227 10 30
Google+ URL: https://plus.google.com/b/105845631787890498831/105845631787890498831/about?gmbpt=true&pageId=105845...

 

Hi,

I really need help with these 2 issues.

 

Issue #1

Last year our company moved from our old office at Vulitsa Kulman 11, Minsk to a new location at 47, vulica Kamiennahorskaja, Minsk.

I closed the previous Google business page and created a new one for the current address.

Now on Google Maps I have 2 listings: the new one with the correct address and company information, and the old one which marks our business as closed.

How can I remove this old business location from Google Maps and stop confusing my customers? Our business did not close, it just moved.

I emailed support several times, it did not help. 

 

The old business listing: https://www.google.by/maps/place/Applied+Systems+Ltd./@53.9217386,27.5750291,17z/data=!3m1!4b1!4m2!3...  

The new business listing:

https://www.google.by/maps/place/Applied+Systems+Ltd./@53.9348541,27.4252313,17z/data=!3m1!4b1!4m2!3...

 

Issue #2

When I google “applied systems”, it shows the correct listing on Google Maps. But when I search “applied systems ltd” it shows the old listing with the wrong address and that our business is closed (see the screenshot). I want the new listing to come up in search when googling “applied systems ltd”.

Can you give any advice how to fix these search results?

 

Thanks in advance for your help.

1 Expert replyverified_user
Marked as Best Answer.
Solution
Accepted by topic author Anastasia K
March 2016

Re: How to remove old business location and deal with incorrect search results

Top Contributor
# 2
Top Contributor

Hi @Anastasia K

 

For future ref you should have just added the new address and details to the old business page when you changed locations, rather then create a second one.

 

Please contact business support, to help merge the old location to the new location.

 

https://support.google.com/business/contactflow

 

 



Tim Capper, Google My Business Top Contributor
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Re: How to remove old business location and deal with incorrect search results

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Tim,

thanks for advice. Hope contacting Google support helps.

Re: How to remove old business location and deal with incorrect search results

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Hi @Tim Capper,

From your experience, how much time may it take Google to merge the 2 listings?
How can I check if merging went correctly? Will the old Google Maps listing disappear?

Thanks,
Anastasiya

Re: How to remove old business location and deal with incorrect search results

Top Contributor
# 5
Top Contributor
Should have been done by now, I would think.

Contact support again



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership