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How can we remove bad reviews from my google business page?

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi All,

 

Some unknown people have written bad reviews for our company "Josoft Technologies" on our business page and on other "complaint sites". Currently they are showing on top in google search. We have replied for all of them but still we did not receive any response from their end.

How can we remove these complaints and reviews? Please suggest with some activities.

 

1 Expert replyverified_user

Re: How can we remove photos from my google my business page?

Participant ✭ ✭ ☆
# 2
Participant ✭ ✭ ☆

Hi @Josoft Technologies P

You can report inappropriate reviews like this:
https://support.google.com/business/answer/4596773?hl=en 

But if you read over the guidelines for what Google will take down:
https://support.google.com/business/answer/2622994?rd=2

You'll see that you might have some trouble getting that to happen, since you'd have to prove that that review wasn't posted by a real client. I don't know that you're chances are great of having that happen, but doesn't hurt trying. 

The real solution (which it looks like you've already made some good strides on) is to encourage happy customers to leave reviews. The best defense against the occasional disgruntled employee, unhappy customer, or unscrupulous competitor is to just make sure you have a good steady flow of new reviews coming in over time to drown out the occasional bad review in the mix. Not sure how you're asking people to leave reviews at the moment, but since it's a little convoluted for business owners now to get an easy link they can email or whatever to send people straight to the review page, I figured I'd put that here too:
https://www.google.com/search?q=Josoft+Technologies+Pvt+Ltd&ludocid=14905232986919003161#lrd=0x0:0xc...

You might want to ask businesses that you have a really strong relationship with for the first one or two, since that bad review is still showing third... it'll take another good review before it's knocked down to where it's not so visible anymore. 

Good luck!

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Re: How can we remove bad reviews from my google business page?

Top Contributor
# 3
Top Contributor
there is no option to remove bad reviews by you. YOu can flag inappropriate reviews. But I doubt this will help for bad reviews - Google ony will remove reviews violating theri guidelines Your best choice would be repsonding as business owner on the bad review - commenting it in a appropriate manner
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Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

How can we remove bad reviews from my google business page?

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Hi I need to remuve at review for May business 

How can we remove bad reviews from my google business page?

Top Contributor
# 5
Top Contributor

@Ramon R

Please start your own thread providing there all information to understand and investigate your issue
This allows us to keep the forum organized and gives you the attention you need.
This ( https://www.en.advertisercommunity.com/t5/Google-My-Business/ct-p/GMB ) is our top level Community--from there, you can click into the board title that is most applicable for your issue. Once you're in an individual board, you can click on the red/pink + sign in the lower right corner of the screen to start a new topic.

 

I will close the very old thread for new replies now

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Helmut Geissler, Google My Business Top Contributor   |  my G+ profile