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Grey Dotted Line Between New and Old Location

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

 Hello,

 
I've noticed that this seems to be a bug that others have experienced. Our business is Hands N Harmony Wellness Center and Spa (2041 Universal City Blvd Universal City,Texas 78148) and after changing locations we have noticed that costumers are being sent to our old location (though a strange dotted line connects the two). We have sent in feedback requests and nothing has been done about it and we've been losing potential business as a result of this. 
 

 

Google + Url: 

https://www.google.com/maps/place/Hands+N+Harmony/@29.5547527,-98.3122391,17z/data=!3m1!4b1!4m2!3m1!...

Telephone #: (210) 566-1168

1 Expert replyverified_user
Marked as Best Answer.
Solution
Accepted by Ryan K (Community Manager)
January 2016

Re: Grey Dotted Line Between New and Old Location

Top Contributor
# 2
Top Contributor

Hey @Tara C,

 

I wrote about this a while ago as it's somewhat of a bug that happens sometimes when businesses move. The short answer is that you can only fix this by getting GMB to change something on the back end. I would suggest you contact GMB via phone to get them to correct this for you! Phone support: https://support.google.com/business/contact/business_c2c

 

 

Article: http://www.joyannehawkins.com/why-your-driving-directions-might-be-wrong-on-google-maps-after-you-mo...


Joy Hawkins, Google My Business Top Contributor
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