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Google wrongly shown my business pic & how can fb review/rate shown in my business google search

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

1. Full business name: Homestay Teratak Kasih Bandar Hilir Melaka
2. Current business address: 194, Lorong Imam Haji Nordin, Bandar Hilir, 75000 Malacca City, Melaka, Malaysia
3. Current telephone number: 017-6310104
4. Google+ URL: https://plus.google.com/114794771559633950948/

 

Can anyone here pls help me, here is  the problem:

 

1) I have a homestay business. When me or my customer google my business, the screen shot below will appear. The main photos shown is not my homestay instead it’s the nearby building. How can i choose which photo to appear when someone google my business???

 

14853282_720321678119316_852581945465754633_o.jpg

2) How can i have fb review/rate appear when someone google my business?? i already link my business fb to google+, blog and vice versa with a backlinks but after few months still the review didn't appear when someone search my homestay business.

 

My businesss FB: https://www.facebook.com/HomestayBandarHilirMelaka/

 

** For example my friend restaurant have this fb review to his business even though he does nothing (pic below)

 

14712836_720322894785861_8903479384498281238_o.jpg

 

i really hope someone can help me to resolve this 2 problems. really appreciate any help here. Thanks in advance :)

1 Expert replyverified_user

Google wrongly shown my business pic & how can fb review/rate shown in my business google search

Top Contributor
# 2
Top Contributor

@White O

 

How far from your homestay is the "nerby building"?

 

can I ask oyu two provide two locations per their coordinates please:

 

Go to GMaps pan and zoom to th roof of your homestay and click waht's here? (you should get below teh map its coordinates in decimal)

Pleasse provde them to here.

Do the same for the "nearby building"

I also need its roof coordinates.

 

Regarding the review matter:

 

I don't understand.

Googling for your homstay I get the review score on top of  the knowledge graph - telling me you got 30 reviews and a score of 4.9

 

Please elaborate this part of your question

 

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Google wrongly shown my business pic & how can fb review/rate shown in my business google search

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

1) the nearby building (house) is just besides the homestay. it is not registered in the google map so i dont know how to get the coordinate. u can check homestay coordinate by just google "homestay teratak melaka" .btw u can click link below to see the nearby house 

 

>> http://www.instantstreetview.com/@2.188441,102.26146,184.55h,4.89p,1z

 

 

 

2) regarding the review, did u see my example photo i attached above. the business have review from their facebook page appear when someone search it meanwhile when someone search my homestay only google review appear but not included review from the homestay FB

Google wrongly shown my business pic & how can fb review/rate shown in my business google search

Top Contributor
# 4
Top Contributor

I explained how to get for both location their coordinates!

 

Repeating it here:

Go to GMaps pan and zoom to the roof of your homestay and click "what's here? (you should get below the map its coordinates in decimal)

Please provde them to here.

Do the same for the "nearby building"

I also need its roof coordinates.

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Google wrongly shown my business pic & how can fb review/rate shown in my business google search

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Homestay coordinates >> 2.188011, 102.261233

 

Nearby house coordinate >> 2.188243, 102.261801

 

hope u can also help me to solve the homestay fb page review not showing probs :)

Google wrongly shown my business pic & how can fb review/rate shown in my business google search

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

i really hope u can help me by solving & answering all my questions. May god bless u 

Google wrongly shown my business pic & how can fb review/rate shown in my business google search

Top Contributor
# 7
Top Contributor

soory @White O

 

I missed your two replies for unknown reason.

And I also have to very apologize.

I made a mistake while investigating and interpreting your isseu and screenshot.

I thought the bad photo would be a screenhsot photo - it isn't really such.

There fore my thought how to deal the issue have been wrong.

 

At the moment the only advice I can still give oyu is contacting business support complaining about the inappropriate photo of the "nearby house"

 

Soory againfor my mistake

 

Lemme ask now:

is the second

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Google wrongly shown my business pic & how can fb review/rate shown in my business google search

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

how to contact? im noob n new here ~ help me pls

n u said >>

Lemme ask now:
is the second


what does that means??

Google wrongly shown my business pic & how can fb review/rate shown in my business google search

Top Contributor
# 9
Top Contributor

the two latter lines have been any copying mistake of mine - never mind.

 


The best way to contact business support:
contactflow & request a call back
Talk to a specialist
https://goo.gl/ahhzl0
Global Phone Support Hours:
You can request in many (maybe not all though) countries a call back of experts of business support by phone. This should be possible on official working days and during their the day time only - try it from 9 or 10 AM until 5 or 6 PM

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Google wrongly shown my business pic & how can fb review/rate shown in my business google search

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

i try but the next button cant be click, so how can my problem be fixed. im tired of waiting, typing n searching for answer and no one can help me solving this probs. im from malaysia btw how can i find google business staff here to help me??