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Google reviews not being processed

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

One of my clients recently emailed me to let me know she had left a Google review.  3 days have passed and still it isn't shown.  Previous Google reviews have been processed almost immediately, so I'm guessing there is a problem somewhere.  

Any assistance to rectify this situation would be greatly appreciated.

 

 

My details:Name:  Matthew Farrelly

Address: South Mission Beach, QLD, 4852

Phone: (07) 4068 8019

1 Expert replyverified_user

Re: Google reviews not being processed

[ Edited ]
Top Contributor
# 2
Top Contributor

I now see three reviews for your business and all are from the last week.

In case you refer to a fourth review posted in the same week it likely could be filtered by Google

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google reviews not being processed

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Helmut thanks for the response. There is a fourth review pending and this is the one in question. As I realize the importance Google reviews have in regard to SEO, I've encouraged clients to review my services. I agree the review hast most likely been filtered (4 reviews in a week doesn't seem unreasonable though) and need to know how to why and how to rectify it.

Re: Google reviews not being processed

Top Contributor
# 4
Top Contributor
not sure you can rectify this.
But ask the reviewer whether (s)he he can see the reveiw while sigend in
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google reviews not being processed

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Hi,

If she is able to see it when signed in, what would that mean? What would
the next step then be? And if she can't?

Surely there must be a way to rectify it, even if it means submitting a new
review. Particularly when neither party has done anything wrong.

Re: Google reviews not being processed

Top Contributor
# 6
Top Contributor
surely we all will die.
Nothings more is "surely" btw ;-)
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Google reviews not being processed

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Just an update on this post. After bringing this matter to the attention of my client, it appears there was a link to her website within the review. (I am a web designer, afterall). I've instructed the review be edited with the URL removed. With any luck this may resolve the issue. Will update if this is the case.
Marked as Best Answer.
Solution
Accepted by topic author Matthew F
June 2016

Re: Google reviews not being processed

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
**SOLVED** Editing the review and removing the URL has rectified the situation.